Tracy Clark

Collected patient demographics and input in the EMR.

Documented all interactions with patient and physician with in the patient records. Collected co-payments from patient and posted them to the correct account or past due claims.

Provided professional and calm voice while speaking to a patient on the phone

Verified insurance and posted to the correct claim for billing issues.

Set up payment plans to ensure that the patient was able to meet their circumstance.

Escalated unsatisfied patient to supervisor with difficulty issues for deescalating.

Worked with other team members via text, chat or email

Worked in Epic program with different workflows.

Worked with Microsoft Word, Teams and Excel.

Emailed a copy of the patient receipt for payment and balance.

Worked with major insurance companies to assist with Coordination of Benefits and providing physicians.

Noted all claims so other team members can speak to the patient about their care and billing issues correctly.

Followed guidelines from supervisor to promote a positive outcome.

Collected patient demographics

Verified insurance coverage for transportation rides

Set up appointments for the non medical providers for transportation to medical appointments.

Took calls in an inbound call center remotely.

Works with the dispatching team to ensure appointments were set for correct pick up times

Kept adherence scores at an except rating.

Worked as a team player and helped other team members get caught up scheduling trips.

Patient care and assisted the resident with everyday activities and tasks including walking, bathing

Feed the patients that were not able to feed them selves.

Documented input and output from the patients and placed results into their files.

Maintained a positive attitude towards patients and their family members while providing support.

Help set up appointments for patients going and coming to the facility.

Kept files up to date with patient reports and care for physicians and other medical staff.