Tracy Clark Brown
Tucson,AZ
Summary
Skilled operational supervisor knowledgeable about monitoring metrics and maximizing team success in fast-paced pharmacy call center settings. Performance- and quality-driven. Natural leadership talent with motivational approach.
Overview
37
37
years of professional experience
Work History
Operational Supervisor
Tabula Rasa Health Care
01.2022 - 03.2023
- Trained, assisted and supervised a virtual and in person team, resulting in improved efficiency.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Evaluated and reported on department metrics to upper management.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Interpreted and explained work procedures and policies to brief staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
- Trained, mentored and motivated employees to maximize team productivity.
- Built strong operational teams to meet process and production demands.
Pharmacy Technician
MedWiseRx, formerly known as SinfoniaRx
01.2011 - 01.2022
- Delivered results and made quality personal while providing direct patient care through inbound and outbound calls.
- Maintained and reconciled patients medication profiles. Provided the pharmacist and nurses with thorough and accurate SOAP Note documentation, and organized medication reconciliations, allowing them to focus on the clinical information with the patient.
- Skillful and critical thinking while identifying workflow issues. Improving the quality of work and solving issues at the root cause before they impact workflow.
- Collected and uploaded provider feedback for the MD feedback program.
- Managed the outreach program for patients in long-term care facilities and group homes. Completed comprehensive medication reviews with caregivers.
- Scheduled CMR’s for resident and rotational students.
- Participated in the TMC transfer of care local program.
Senior Pharmacy Technician/Lead District Trainer
Walgreens
01.1986 - 12.2011
- Supervised and trained new pharmacy technicians for the Tucson district.
- Maintained inventory via purchasing, returning and expiring out medications.
- Conducted routine audits of orders to ensure accuracy.
- Communicated with healthcare providers, insurance companies, and patients in person, by email, via fax and telephone.
- Created schedules and maintained time off requests within budgeted scheduled hours.
Education
High School Diploma -
Palo Verde High School
Tucson, AZ1985
Timeline
Operational Supervisor
Tabula Rasa Health Care
01.2022 - 03.2023
Pharmacy Technician
MedWiseRx, formerly known as SinfoniaRx
01.2011 - 01.2022
Senior Pharmacy Technician/Lead District Trainer
Walgreens
01.1986 - 12.2011
High School Diploma -
Palo Verde High School
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