Tracy Clifford
North Dighton,MA
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Summary
Dedicated and results-driven Business Development Manager with a proven track record of driving revenue growth and exceeding targets through a customer-centric approach. Adept at building and nurturing strong client relationships, now seeking to leverage a customer-focused approach and keen understanding of client needs to excel in a Customer Success Manager role. Excited to apply strong communication skills and proactive problem-solving abilities to ensure customer satisfaction and long-term success.
Overview
20
20
years of professional experience
Work History
Business Development Manager
UFP Technologies, Inc.
05.2012 - 10.2024
- Increased client base by 55% by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Last 5 years averaged 153% to new business budget.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.\
- Collaborated closely with customer support teams resulting in 25% reduction in response time to client inquiries and improved overall customer satisfaction.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Senior Admissions Advisor
Universal Technical Institute Inc
02.2005 - 05.2012
- Facilitated information sessions for prospective students, addressing their concerns and providing guidance on application process.
- Consistent high achiever in show percentage (averaged 70%+ in program that required majority of students to relocate to Orlando, FL.)
- Worked to increase overall program show percentage by taking on responsibility for getting all students who enrolled to show up for school, resulting in top show percentage for whole company.
- Maintained positive relationships with students, faculty, alumni, and administration.
Education
Bachelor of Arts - Sociology With A Concentration in Writing
05.2000
- President's List
- Medgar Evers Award for Excellence in Writing
Skills
- Ability to train and onboard new customers
- Consultative Selling Techniques
- Customer Advocacy
- Client Needs Assessment
- Proficient in CRM & SaaS platforms
- Business Planning
- Customer Order Management
- Price Structuring
- Customer Account Review
- Client Rapport-Building
- Revenue Growth
Timeline
Business Development Manager - UFP Technologies, Inc.
05.2012 - 10.2024
Senior Admissions Advisor - Universal Technical Institute Inc
02.2005 - 05.2012
Rollins College - Bachelor of Arts, Sociology With A Concentration in Writing
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