Tracy Coey
Eye Clinic of Wisconsin
Tomahawk,WI
1
Certification
16
years of professional experience
Compassionate Patient Service Representative with a strong focus on patient confidentiality and efficient appointment scheduling. Committed to fostering a welcoming clinic environment and enhancing operational efficiency through collaboration and attention to detail.
Work History
Patient Service Representative
3 Years 10 Months- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Maintained accurate patient records in electronic health record (EHR) systems for compliance.
- Addressed patient inquiries and resolved concerns promptly to improve satisfaction levels.
- Collaborated with team members to support clinic operations during peak hours effectively.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIProcessed patient informationAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for multiple optical physicians, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Healthcare Unit Coordinator
3 Years 2 Months- Coordinated patient scheduling and managed appointment flow to optimize clinic operations.
- Assisted in developing training materials for staff onboarding and continuous education programs.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Facilitated smooth shift transitions by preparing detailed nursing reports and ensuring complete handover of responsibilities.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to the correct physician.
- Demonstrated adaptability and resilience by providing support during periods of high census or staff shortages, ensuring continuity of care for all patients.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Assembled and maintained patient medical records and other documents related to patient care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Health Unit Coordinator
3 Years 10 Months- Coordinated patient admissions and discharges, ensuring compliance with health regulations.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Facilitated communication among medical staff, enhancing collaboration and workflow efficiency.
- Monitored inventory levels of medical supplies, coordinating timely reordering to prevent shortages.
- Trained new staff on administrative procedures and systems, promoting consistency in operations.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Provided concierge service to assist patients and families and direct them to available resources.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Ensured compliance with healthcare regulations by accurately processing doctors' orders and prescriptions, safeguarding patient health.
- Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.
- Fostered a culture of safety and cleanliness by overseeing regular maintenance and sanitation of the unit, contributing to infection control.
- Increased department efficiency by organizing and maintaining stock of medical supplies, ensuring readiness for patient care needs.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
- Supported patient discharge process, ensuring timely and organized transition from the hospital to home care or rehabilitation facilities.
- Enhanced inter-departmental communication by serving as liaison between health unit and other hospital departments, ensuring cohesive patient care.
- Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
- Discussed medical histories with patients in an effort to provide the the most effective medical advice.
- Assembled and maintained patient medical records and other documents related to patient care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Nursing Assistant
8 Months- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation in compliance with regulations.
- Implemented infection control measures, promoting a safe environment for patients and staff.
- Advocated for patients' needs, fostering strong relationships between caregivers and families.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Hospice Aide
4 Years- Delivered compassionate personal care, ensuring comfort and dignity for patients in hospice settings.
- Assisted with daily living activities, including bathing, grooming, and meal preparation to enhance patient quality of life.
- Maintained accurate documentation of patient care activities, promoting effective communication among healthcare teams.
- Provided emotional support to patients and families, fostering a comforting environment during end-of-life transitions.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
- Comforted family members, offered attentive listening and a high level of emotional support.
- Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.
- Collaborated with interdisciplinary team members to develop personalized care plans tailored to each patient''s unique requirements.
- Maintained a safe and comfortable environment for patients through regular monitoring of vital signs and reporting changes to medical staff.
- Upheld ethical principles surrounding confidentiality and patient autonomy throughout all interactions with patients, families, colleagues, or other stakeholders involved in hospice care.
- Assisted patients in achieving optimal mobility by supporting them during transfers, ambulation, and positioning activities.
Education
GED
CNA
Skills
Appointment scheduling
Patient registration
Patient intake
Insurance verification
Electronic health records
HIPAA compliance
Patient confidentiality
Appointment management
Check-in coordination
Clinical data entry
Document filing
Appointment reminders
Customer service
Check-in management
Healthcare industry
Phone etiquette
Team collaboration
Problem-solving
Money handling
Attention to detail
Financial transaction processing
Data protection
Patient admitting
Interpersonal skills
Certification
- Certified CNA
Timeline
Patient Service Representative
Eye Clinic of Wisconsin
10.2022 - CurrentRead More
Healthcare Unit Coordinator
Marshfield Clinic
08.2019 - 10.2022Read More
Health Unit Coordinator
Ministry
09.2015 - 07.2019Read More
Certified Nursing Assistant
Wausau Manor
01.2015 - 09.2015Read More
Hospice Aide
AseraCare
02.2011 - 02.2015Read More
Northcentral Technical College
GED
Read More
Northcentral Technical College
CNA
Read More