Overview
Work History
Timeline
Generic

Tracy Collier

Grand Prairie,Tx

Overview

35
35
years of professional experience

Work History

Educator, Case-Manager, Interventionist

Fort Worth, Arlington, Grand Prairie, Austin ISD
09.1999 - 05.2026
  • Managed IEP caseloads for diverse and at-risk student populations, ensuring full compliance with state and federal regulations
  • Designed and implemented research-based curriculum/ targeted reading interventions
  • Led data analysis meetings and developed grade-level performance reports to guide instruction
  • Served as Department Chair, mentoring teachers and supporting instructional improvement, proctoring of district and state assessments
  • Delivered staff development and training on intervention strategies and compliance practices
  • Participated in key committees: Campus Improvement, LPAC, Threat Assessment
  • Conducted teacher candidate interviews and supported certification mentorship programs
  • Implemented intervention programs: LLI, SIPPS, Istation, Achieve3000, IReady and LeadForward

National Scorer Standardized Testing

NEA Pearson Scoring Systems, Measurement Incorporated, ETS-Educational Training Systems
03.2012 - Current
  • Evaluate constructed responses for national and state assessments including SAT, ACT, STAAR, and PARCC
  • Apply standardized rubrics to ensure scoring accuracy and consistency across large-scale testing programs
  • Collaborate with national scoring teams to maintain quality assurance benchmarks

Customer Service Representative

CheckFree / Servantis Corporation
Austin, Tx
01.1996 - 12.1999
  • Provided technical support for online banking systems and payment services
  • Resolved customer and client disputes through research and problem analysis
  • Processed stop payments, void transactions, and reissued payments as needed
  • Assisted with implementation and updates of bill payment applications
  • Maintained accurate records of service requests and account changes

Customer Service Representative

MCI Long Distance Corporation
Austin, Tx
11.1994 - 05.1996
  • Managed inbound customer inquiries, complaints, and service issues
  • Promoted and sold telecommunications products: pagers and long-distance services
  • Resolved billing disputes and service concerns to ensure customer satisfaction
  • Maintained customer accounts and processed service updates

Customer Service Representative

American Airlines Cargo / TSR
Austin, Tx
11.1991 - 11.1994
  • Supported freight forwarding accounts and coordinated cargo logistics
  • Assisted passengers with reservations for domestic and international airlines
  • Processed ticketing, tariffs, and account transactions accurately
  • Delivered high-quality customer service in a fast-paced, high-volume environment

Timeline

National Scorer Standardized Testing

NEA Pearson Scoring Systems, Measurement Incorporated, ETS-Educational Training Systems
03.2012 - Current

Educator, Case-Manager, Interventionist

Fort Worth, Arlington, Grand Prairie, Austin ISD
09.1999 - 05.2026

Customer Service Representative

CheckFree / Servantis Corporation
01.1996 - 12.1999

Customer Service Representative

MCI Long Distance Corporation
11.1994 - 05.1996

Customer Service Representative

American Airlines Cargo / TSR
11.1991 - 11.1994
Tracy Collier