Tracy Collier
Grand Prairie,Tx
Overview
35
35
years of professional experience
Work History
Educator, Case-Manager, Interventionist
Fort Worth, Arlington, Grand Prairie, Austin ISD
09.1999 - 05.2026
- Managed IEP caseloads for diverse and at-risk student populations, ensuring full compliance with state and federal regulations
- Designed and implemented research-based curriculum/ targeted reading interventions
- Led data analysis meetings and developed grade-level performance reports to guide instruction
- Served as Department Chair, mentoring teachers and supporting instructional improvement, proctoring of district and state assessments
- Delivered staff development and training on intervention strategies and compliance practices
- Participated in key committees: Campus Improvement, LPAC, Threat Assessment
- Conducted teacher candidate interviews and supported certification mentorship programs
- Implemented intervention programs: LLI, SIPPS, Istation, Achieve3000, IReady and LeadForward
National Scorer Standardized Testing
NEA Pearson Scoring Systems, Measurement Incorporated, ETS-Educational Training Systems
03.2012 - Current
- Evaluate constructed responses for national and state assessments including SAT, ACT, STAAR, and PARCC
- Apply standardized rubrics to ensure scoring accuracy and consistency across large-scale testing programs
- Collaborate with national scoring teams to maintain quality assurance benchmarks
Customer Service Representative
CheckFree / Servantis Corporation
Austin, Tx
01.1996 - 12.1999
- Provided technical support for online banking systems and payment services
- Resolved customer and client disputes through research and problem analysis
- Processed stop payments, void transactions, and reissued payments as needed
- Assisted with implementation and updates of bill payment applications
- Maintained accurate records of service requests and account changes
Customer Service Representative
MCI Long Distance Corporation
Austin, Tx
11.1994 - 05.1996
- Managed inbound customer inquiries, complaints, and service issues
- Promoted and sold telecommunications products: pagers and long-distance services
- Resolved billing disputes and service concerns to ensure customer satisfaction
- Maintained customer accounts and processed service updates
Customer Service Representative
American Airlines Cargo / TSR
Austin, Tx
11.1991 - 11.1994
- Supported freight forwarding accounts and coordinated cargo logistics
- Assisted passengers with reservations for domestic and international airlines
- Processed ticketing, tariffs, and account transactions accurately
- Delivered high-quality customer service in a fast-paced, high-volume environment
Timeline
National Scorer Standardized Testing
NEA Pearson Scoring Systems, Measurement Incorporated, ETS-Educational Training Systems
03.2012 - Current
Educator, Case-Manager, Interventionist
Fort Worth, Arlington, Grand Prairie, Austin ISD
09.1999 - 05.2026
Customer Service Representative
CheckFree / Servantis Corporation
01.1996 - 12.1999
Customer Service Representative
MCI Long Distance Corporation
11.1994 - 05.1996
Customer Service Representative
American Airlines Cargo / TSR
11.1991 - 11.1994