Tracy Craft
Leesport,PA
Summary
Results-oriented Business Office Manager with expertise in revenue recovery and accounts receivable management. Skilled in Microsoft Excel and communication, resolving discrepancies and ensuring financial accuracy. Specializes in financial management, operational oversight, and team leadership, contributing to operational efficiency and effective patient care initiatives.
Overview
22
22
years of professional experience
Work History
Business Office Manager
Willow Brook Nursing Home
Kutztown, PA
10.2022 - Current
- Prepared weekly AR reports detailing status of patient and insurance payments to aid in financial tracking.
- Followed up with relevant parties via email and phone on outstanding patient and insurance balances to ensure timely resolution.
- Managed distribution of funds from resident trust accounts to ensure accurate financial support.
- Collaborated with Accounts Payable to resolve invoice discrepancies and address financial requests from administrative staff.
- Working with State of PA and the families of facility residents to complete the PA State Medicaid application for coverage of a resident's stay long term in the nursing facility.
EMS AR Specialist
Optum/UHC
West Lawn, PA
12.2003 - 02.2025
- Managed AR and credit reports, resolving denied claims through appeals and corrections to improve revenue recovery.
- Conducted high-volume patient calls to verify demographics, insurance, and payment status, enhancing data integrity.
- Posted incoming patient and insurance payments for multiple clients, ensuring accurate financial records.
- Reviewing daily/monthly receivable reports confirming all reports balance against incoming receivables.
Education
Bachelor of Science - Business Marketing
Southern Oregon State University
Ashland, Oregon06.1985
Skills
- Revenue cycle management
- Medical management
- Healthcare software
- Data analysis
- Email management
- Remote communication
- Word processing
- Browser optimization
Timeline
Business Office Manager
Willow Brook Nursing Home
10.2022 - Current
EMS AR Specialist
Optum/UHC
12.2003 - 02.2025
Bachelor of Science - Business Marketing
Southern Oregon State University