Tracy Cullen
Conway,SC
Summary
Detail-oriented Patient Service Representative with over 35 years of experience in healthcare settings. Skilled in managing patient flow, optimizing workflows, and ensuring HIPAA compliance. Committed to providing exceptional service and improving patient satisfaction through effective communication.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Imaging Healthcare Specialists
Poway, CA
07.2017 - 01.2024
- Managed appointment scheduling and patient flow to enhance operational efficiency.
- Provided accurate information regarding insurance coverage and payment options to patients.
- Assisted with patient inquiries and resolved issues through effective communication.
- Coordinated with medical staff to ensure timely processing of imaging records.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Used Royal and Merge systems to schedule app[ointments.
- Trained new staff on office procedures and best practices for patient interactions.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified insurance eligibility and coverage for patients.
- Used Royal and Merge systems to schedule appointments
Patient Service Representative
Long Bay Diagnostic Imaging
Myrtle Beach, SC
04.2016 - 06.2017
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Managed appointment scheduling and patient flow to enhance operational efficiency.
- Coordinated with medical staff to ensure timely processing of imaging requests.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Provided excellent customer service to patients and medical staff.
Patient Service Representative
Imaging Healthcare Specialists
Poway, CA
07.2009 - 01.2016
- Actively participated in team meetings focused on improving workflow.
- Responded to inquiries by directing calls to appropriate personnel.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Built and maintained positive working relationships with patients and staff.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Coordinated with medical staff to ensure timely processing of imaging requests.
- Balanced deposits and credit card payments each day.
- Provided excellent customer service to patients and medical staff.
Education
High School Diploma -
Riverside City College
Riverside, CASkills
- Customer service
- Flexible schedule
- Insurance verification
- Registration and scheduling
- Medical terminology
- Data entry proficiency
- Verbal and written communication
- Workflow optimization
- Punctual and hardworking
- Appointment confirmation
- Multitasking and organization
- Payment processing
Timeline
Patient Service Representative
Imaging Healthcare Specialists
07.2017 - 01.2024
Patient Service Representative
Long Bay Diagnostic Imaging
04.2016 - 06.2017
Patient Service Representative
Imaging Healthcare Specialists
07.2009 - 01.2016
High School Diploma -
Riverside City College