TRACY DARBY
BALL GROUND,GA
Summary
Compassionate Front Office Coordinator experienced in managing both front and back office operations within a medical setting. Achieved high levels of patient satisfaction through effective communication and personalized service while maintaining accurate patient records and facilitating insurance verifications. Focused on leveraging extensive experience in patient care and administrative support to enhance office efficiency and deliver exceptional client experiences.
Overview
23
23
years of professional experience
Work History
Front Office Lead
Heart and Vascular Care
Canton, GA
06.2021 - Current
- Supervised front office operations, ensuring efficient patient flow and service.
- Coordinated scheduling for appointments, optimizing daily calendars for multiple providers to enhance patient access.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
- Responded to patient inquiries, delivering accurate information and support.
- Trained new staff on office procedures and patient management systems.
- Conducted orientation for new staff, ensuring smooth integration into the team.
- Assisted in the training of new front office staff members.
- Developed and implemented protocols to streamline front office processes and support team efficiency.
- Collaborated with clinical teams to streamline communication and enhance patient care.
- Maintained accurate records of all transactions related to front office activities using computerized systems.
- Processed insurance forms to ensure timely verification of patient coverage. and verified patient coverage, reducing billing errors and delays.
- Performed cashiering duties such as processing payments, refunds, and exchanges according to company policies.
- Monitored and analyzed performance metrics for team members to identify improvement areas and enhance service quality.
- Delegated work to staff, setting priorities and goals.
- Assigned tasks to front office personnel based on daily workloads and priorities. to other front office personnel based on workloads and availability.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Responded to messages and emails promptly, ensuring clear communication within the office. and emails to the office and transferred correspondence.
- Managed office supply inventory, placing orders and controlling costs.
- Conducted monthly inventory checks on supplies used in the front desk area.
- Ensured lobby areas were clean and well-stocked at all times.
- Resolved conflicts to maintain a positive environment and ensure customer satisfaction.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
FRONT OFFICE RECEPTIONIST
NORTH FULTON PHYSICAL THERAPY
07.2019 - 06.2021
- Greet patients with a friendly face. Answer phones and made new patient appointments. Contact insurance companies for benefits. Support management by ensuring all required files were completed and accessible. Maintained a clean and welcoming front desk environment for patients. Contacted doctor's office to request medical reports for patient care. Streamlined patient chart organization to enhance workflow efficiency. by scanning files. Monitored and recorded patients' temperatures at check-in to maintain health standards.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Greeted patients warmly and created a welcoming atmosphere at the therapy center.
- Greet patients with a friendly face. Answer phones and made new patient appointments. Contact insurance companies for benefits. Support management by ensuring all required files were completed and accessible. Maintained a clean and welcoming front desk environment for patients. Contacted doctor's office to request medical reports for patient care. Organize patient charts by scanning files. Monitored and recorded patients' temperatures at check-in to maintain health standards.
CERTIFIED NURSING ASSISTANT
BROOKDALE CANTON
07.2019 - 07.2019
- Prepared patient rooms before arrival. Chart daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Serve meals and snacks according to prescribed diets. Observe and document patient status and report patient complaints to nurse. Provide nursing care in pre- and post-operative situations. Comfort patients and provide them with reassurance and encouragement. Provided patients and families with emotional support. Ensure continuity of care by accurately communicating patient status to other caregivers, facilitating coordinated treatment. Cleaned and organized patient living quarters to ensure a welcoming environment. Maintained necessary supplies in the facility to ensure smooth operations. Ensured a stocked and clean environment to facilitate effective caregiving. Helped residents with essential daily tasks to promote independence. Assist patients with bathing, grooming and feeding. Position residents for comfort and to prevent skin pressure problems. Turn and position patients for comfort and medical safety. Obtained urine samples from patients for diagnostic testing. Assist residents with transferring in and out of wheelchairs and adaptive equipment to enhance mobility and independence. Read and record temperature, blood pressure, pulse and respiration. Recognize and report abnormalities and/or changes in patients' health status to nursing staff. Achieved certification in proxy caregiving to enhance patient support.
- Monitored vital signs and reported changes to nursing staff.
- Prepare patients rooms prior to their arrival. Chart daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Serve meals and snacks according to prescribed diets. Observe and document patient status and report patient complaints to nurse. Provide nursing care in pre- and post-operative situations. Comfort patients and provide them with reassurance and encouragement. Provided patients and families with emotional support. Ensure continuity of care by accurately communicating patient status to other caregivers, facilitating coordinated treatment. Clean and organize patients living quarters. Keep the facility with necessary supplies needed. Maintain a clean, orderly stocked environment. Helped residents with essential daily tasks to promote independence. Assist patients with bathing, grooming and feeding. Position residents for comfort and to prevent skin pressure problems. Turn and position patients for comfort and medical safety. Collect urine samples. Assist residents with transferring in and out of wheelchairs and adaptive equipment to enhance mobility and independence. Read and record temperature, blood pressure, pulse and respiration. Recognize and report abnormalities and/or changes in patients' health status to nursing staff. Achieved certification in proxy caregiving to enhance patient support.
- Maintained cleanliness and organization of patient rooms and common areas.
FRONT/BACK OFFICE ASSISTANT
THE KAUFMANN CLINIC
04.2007 - 08.2007
- Greeted visitors and patients warmly, enhancing their experience in the office. Answered phone calls and transferred to the right person. Supported the front desk receptionist in managing office operations. Scanned all papers into the system and put in patients' charts. Assisted nurses by putting patients in rooms. Checked blood pressure and obtained temperature. Assisted with EKGs needed by doctor or nurses. Verified and logged in deadlines for responding daily inquiries. Managed incoming and outgoing for the busy medical office.
- Ensured timely patient scheduling to enhance overall office productivity. and appointment confirmations efficiently.
- Maintained and processed medical records to safeguard patient confidentiality. and maintained patient confidentiality diligently.
- Facilitated effective communication between healthcare providers and administrative staff. between healthcare providers and administrative staff.
BACK OFFICE ASSISTANT
CANTON EAR,NOSE,&THROAT CLINIC
01.2004 - 10.2004
- Organized reception area to create a welcoming environment for visitors. clean and neat to provide visitors with a positive impression of the company. Coordinated clerical support for employees, including copying, faxing, and file management, to streamline office operations. Met incoming customers with a professional approach and provided friendly, knowledgeable assistance. Responded to telephone inquiries from patients and insurance companies. Welcomed guests and patients in an upbeat and friendly manner. Verified accuracy of information in processing incoming and outgoing checks, ensuring financial integrity. Maintained the front desk area in a neat and organized fashion. Managed incoming and outgoing calls for busy medical office. Recorded ICD-9 codes into system post-surgery and submitted to insurance companies for timely reimbursement. Contacted insurance companies for prior approval of any surgeries or procedures. Arranged patient forms within charts to ensure accurate record-keeping. and billing in patients charts. Assembled and organized patient charts for the next day's appointments. for the next day in the office. Supported front desk receptionist by performing administrative duties. Facilitated patient check-in and check-out processes for efficient service. Guided patients to their designated rooms.
- Maintained organized patient records in compliance with privacy regulations. and maintained confidentiality in a medical office environment.
- Scheduled and coordinated patient appointments for healthcare providers to optimize workflow. and ensured efficient scheduling for healthcare providers.
- Assisted patients with insurance inquiries and verified coverage details.
Education
High School Diploma -
Penn Foster
Chandler, AZ 01.2019 - 01.2019
CNA -
North Georgia Training Center
Cartersville, GaSkills
- Patient scheduling
- Insurance verification
- Appointment management
- Patient intake
- Patient service
- Patient relationship management
- Office operations
- Operational procedures
- Office administrative support
- Analytical thinking
- Records organization
- Data confidentiality
- Inventory control
- Analytical skills
- Analytical thinking
- Team management
- Administrative leadership
- Leadership development
- Employee onboarding
- Conflict resolution
- Interpersonal communication
- Office efficiency
- Inventory control
Timeline
Front Office Lead
Heart and Vascular Care
06.2021 - Current
FRONT OFFICE RECEPTIONIST
NORTH FULTON PHYSICAL THERAPY
07.2019 - 06.2021
CERTIFIED NURSING ASSISTANT
BROOKDALE CANTON
07.2019 - 07.2019
High School Diploma -
Penn Foster
01.2019 - 01.2019
FRONT/BACK OFFICE ASSISTANT
THE KAUFMANN CLINIC
04.2007 - 08.2007
BACK OFFICE ASSISTANT
CANTON EAR,NOSE,&THROAT CLINIC
01.2004 - 10.2004
CNA -
North Georgia Training Center