Vanessa Caguimbal-Strachan
North Las Vegas,NV
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
20
20
years of professional experience
Work History
Front Office Lead
Intermountain Healthcare
Henderson, NV
03.2013 - 07.2024
- Processed insurance forms and verified patient coverage.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Assisted in the training of new front office staff members.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Managed daily operations of the front desk area including check-in and check-out processes.
- Provided administrative support such as updating grids and KPI board.
- Tracked performance metrics for each team member in order to identify areas requiring improvement.
- Prepared reports for management review purposes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Performed administrative support tasks, completing duties within required timeframes.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Greeted and assisted visitors, providing exceptional customer service and maintaining a welcoming environment.
- Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
Front and Back Office Medical Assistant
Southwest Dermatology
Las Vegas, NV
01.2005 - 03.2013
- Scheduled appointments for patients via phone and in person.
- Performed various clerical duties such as filing paperwork, faxing documents, photocopying records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to requests for medical records from other healthcare facilities or attorneys in accordance with HIPAA regulations.
- Assisted back office patient processes to reduce office wait times.
- Handled general office duties to support administrative staff during peak hours.
- Checking (In/Out) patients.
- Prior Authorizations
- Referrals
- Assisted in MOH's surgery
- Answering multiple phone. lines.
Education
High School Diploma -
Southern Nevada Vocational Technical Center
Las Vegas, NV06-1998
Some College (No Degree) - Bachelor of Science
University of Las Vegas, Nevada
Las Vegas, NVSkills
- Patient scheduling
- Insurance verification
- Employee training
- Customer service
- Administrative support
- Team leadership
- Cross-training staff
Affiliations
- During my free time I love to read romance novels and travel to different places with y sons.
Accomplishments
- Leadership Award
- Employee of the Month
Timeline
Front Office Lead
Intermountain Healthcare
03.2013 - 07.2024
Front and Back Office Medical Assistant
Southwest Dermatology
01.2005 - 03.2013
High School Diploma -
Southern Nevada Vocational Technical Center
Some College (No Degree) - Bachelor of Science
University of Las Vegas, Nevada