Tracy Davis
Detroit,MI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Driver
Veho
Highland Park, MI
09.2025 - Current
- Use GPS to deliver packages to customers' doorsteps and business offices.
- Provided excellent customer service by addressing inquiries during deliveries.
- Documented daily mileage, gas, and other data.
- Secured merchandise, avoiding damage during transportation.
Delivery Driver
Better Trucks
Warren, Michigan
12.2023 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Collaborated with team members to improve delivery processes and efficiency.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
Home Health Aide
Lajoy Group
Livonia, Michigan
01.2019 - Current
- Encouraged patients to participate in safe physical activity to help boost mood, and improve overall wellness.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Master Hairstylist
Salon Stephon
Grosse Pointe Woods, Michigan
05.2014 - Current
- Assessed customer hair texture, treatment history, and desired outcome to determine the services required.
- Built a strong, lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
- The ability to use social media for marketing and advertising.
Carter
Canopy Cart
Ferndale, Michigan
01.2006 - 05.2014
- Prepared menus for private home events.
- Built and established strong partnerships with teams, vendors and contractors.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
Customer Service Representative
Sears Customers Service Center
Livonia, Michigan
01.2006 - 01.2014
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate of Science - Network And System Administration
American Business &Technology University
Saint Joseph, MO06-2018
Associate of Arts - Cosmetology
Virginia Farrell Cosmetology
Ferndale, MI06-1999
Skills
- GPS navigation
- Communication skills
- Delivery logistics
- Safety compliance
- Organized
- Communication skills
- Customer service
- Analytical thinking
- Microsoft office
- Time management
- Analytical and critical thinking
- Friendly, positive attitude
Timeline
Driver
Veho
09.2025 - Current
Delivery Driver
Better Trucks
12.2023 - Current
Home Health Aide
Lajoy Group
01.2019 - Current
Master Hairstylist
Salon Stephon
05.2014 - Current
Carter
Canopy Cart
01.2006 - 05.2014
Customer Service Representative
Sears Customers Service Center
01.2006 - 01.2014
Associate of Science - Network And System Administration
American Business &Technology University
Associate of Arts - Cosmetology
Virginia Farrell Cosmetology