Dedicated customer service representative with a strong focus on problem-solving and bilingual communication. Committed to enhancing customer satisfaction through effective inquiry resolution and active listening.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
PLS Check Cashing
Oklahoma City, OK
12.2025 - Current
Assisted customers with check cashing services, ensuring compliance with company policies.
Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
Processed transactions accurately using POS systems, maintaining daily operational flow.
Educated clients on financial products and services, promoting informed decision-making.
Tow Truck Driver
Barajas Towing
Oklahoma City, OK
11.2020 - 04.2021
Operated tow truck efficiently to respond to emergency roadside assistance calls.
Assisted in vehicle recovery and transport while adhering to safety protocols.
Communicated effectively with customers to provide updates on service status.
Conducted routine inspections and maintenance checks on towing equipment.
Sales Associate
Emsco Electric Supply
Oklahoma City, OK
12.2019 - 06.2020
Collaborated with team members to enhance customer service experiences.
Resolved customer inquiries and complaints efficiently, promoting satisfaction.
Contributed to store cleanliness and organization, supporting operational efficiency.
Participated in training sessions to enhance product knowledge and sales techniques.
Sales Associate
First Cash Pawn
Oklahoma City, OK
02.2019 - 10.2019
Assisted customers in product selection and provided knowledgeable recommendations.
Processed transactions accurately using point-of-sale systems.
Maintained inventory levels through regular stock assessments and replenishments.
Educated customers on pawn policies, ensuring clear understanding of terms.