Tracy Dixon
Belleville ,IL
Summary
Dynamic customer service professional with a proven track record at U S Bank, excelling in conflict resolution and relationship building. Skilled in data entry and technical support, I enhance customer satisfaction through active listening and effective problem-solving, driving loyalty and repeat business while maintaining high standards of service quality.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Security Officer
Garda Security
St Louis, MO
2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Customer Service Representative
U S Bank
Belleville IL
06.2017 - 2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Computer Operator
Bank of America
St Louis, MO
11.2008 - 07.2015
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Reacted calmly during times of highly stressed or emergency situations.
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
- Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
- Reduced error rates in data processing with implementation of stringent quality control measures.
- Reduced downtime by proactively identifying potential issues and taking corrective actions before problems escalated.
Education
High School Diploma - General Studies
E St Louis Senior High
E St Louis Il05.1988
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Call management
- Product knowledge
- Paperwork processing
- Documentation
- Microsoft Office Suite
- Prioritization
- Technical support
- Clerical support
- Filing
- Dispute resolution
- Product and service solutions
- Assertiveness
- Research
- Office equipment proficiency
- Proofreading
- Information security
Certification
Licensed security guard
Timeline
Customer Service Representative
U S Bank
06.2017 - 2025
Computer Operator
Bank of America
11.2008 - 07.2015
High School Diploma - General Studies
E St Louis Senior High
Security Officer
Garda Security
2022 - Current