Tracy Donovan
Summary
Accomplished Senior Program Specialist, passionate about driving meaningful change at the intersection of public policy, healthcare, and social services. Over 20 years of expertise in providing technical assistance, interpreting federal and state laws, and ensuring compliance. Renowned for effective communication and leadership, driving successful partner collaboration and program outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Associate Governmental Program Analyst
Department of Child Support Services
Rancho Cordova, CA
08.2025 - Current
- Develop and implement statewide child support policies that improve consistency and efficiency across local child support agencies (LCSA)
- Lead cross-functional workgroups to resolve complex statewide policy and operational issues.
- Enhance collaboration with federal, state, and LCSA to align program operations and policy.
- Contributes to measureable improvements in program efficiency and increased child support collections for families.
SENIOR REGION 9 PROGRAM SPECIALIST - CHILD SUPPORT
HHS-ACF-OCSS
San Francisco, CA
06.2016 - 07.2025
- Served as the focal point, coordinator, and expert advisor to grantees on all policy, operational aspects, and OCSS IV-D grant program compliance.
- Supplied critical analysis and approval of proposed state legislation and amendments in response to new federal rules. Monitored the legislative activity of state bills.
- Interpreted and explained complex federal laws, regulations, program policies, and guidance to grantee agencies.
REGION 9 PROGRAM SPECIALIST - TANF
HHS-ACF-OFA
San Francisco, CA
03.2007 - 06.2016
- Provided technical assistance and guidance to states, tribes, and territories about the development and operations of the IV-A TANF program.
- Led on-site reviews and audits to assess grantee performance, and evaluated operational practices.
- Identified gaps and barriers to quality service through regular needs assessment surveys, and data analysis.
NEW PARENT SUPPORT MANAGER
Department of Defense
Port Hueneme, CA
09.2005 - 03.2007
- Developed, designed, implemented, and managed the New Parent Support Program as the lead manager on a day-to-day basis.
- Directed monthly and quarterly reporting on program progress.
- Led program outreach through a newsletter, a local newspaper, public service announcements, and community involvement.
SPINAL CORD INJURY MEDICAL SOCIAL WORKER
Department of Veteran Affairs
Long Beach, CA
10.2004 - 09.2005
- Responsible for social services during inpatient admissions and outpatient services at the Long Beach VA Medical Center.
- Developed, coordinated, and implemented outpatient treatment plans.
- Communicated with staff at other VA facilities and community agencies to promote collaboration in planning for continuity of care for veterans.
- Served as controlled substance inspector for the Long Beach VA Medical Center.
MEDICAL CASE MANAGER
Gateway Health Plan
Pittsburgh, PA
01.2002 - 09.2004
- Identified appropriate members for case management with a Medicaid Health Maintenance Organization (HMO) located in Pittsburgh, PA.
- Established a means of communicating and collaborating with medical physicians, utilization management, therapists, ancillary providers, primary care physicians, and other payers.
- Consider the benefit design and cost-benefit analysis when planning the course of interventions.
- Coordinated, negotiated, and procured services and disciplines needed by members and their families.
Education
Master of Social Work - SOCIAL WORK
The University of Pittsburgh
04-2000
BA - SOCIAL WORK-PSYCHOLOGY
The University of Pittsburgh
04-1996
Skills
- In-depth knowledge of federal and state laws and regulations
- Problem-solving and strategic planning
- Data-driven decision-making
- Effective communication and collaboration
- Leadership, training, and mentorship
- Clinical social work and counseling
- Policy adherence and documentation
- Resource management
- Case management and care coordination
Certification
- L.C.S.W. - CW015336 - Clinical Social Worker - Commonwealth of Pennsylvania Dept. of State Bureau of Professional and Occupational Affairs - Initial License Date: 4/21/2006 Expiration Date: 2/28/2027
Accomplishments
- The Press Democrat North Bay Spirit Award - December 2022 - Making a difference in the Sonoma County community by starting Cake4Kids non-profit.
- Junior League of Napa-Sonoma Leadership Award - Bunny O'Brien Award 2020-2021
- Excellence In Clinical Social Work Practice - March 2003 - The Society for Social Work Leadership in Healthcare Southwestern Pennsylvania Chapter.
Timeline
Associate Governmental Program Analyst
Department of Child Support Services
08.2025 - Current
SENIOR REGION 9 PROGRAM SPECIALIST - CHILD SUPPORT
HHS-ACF-OCSS
06.2016 - 07.2025
REGION 9 PROGRAM SPECIALIST - TANF
HHS-ACF-OFA
03.2007 - 06.2016
NEW PARENT SUPPORT MANAGER
Department of Defense
09.2005 - 03.2007
SPINAL CORD INJURY MEDICAL SOCIAL WORKER
Department of Veteran Affairs
10.2004 - 09.2005
MEDICAL CASE MANAGER
Gateway Health Plan
01.2002 - 09.2004
Master of Social Work - SOCIAL WORK
The University of Pittsburgh
BA - SOCIAL WORK-PSYCHOLOGY
The University of Pittsburgh
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