Tracy Eaton
Scotts,MI
Summary
Compassionate Phlebotomist with extensive experience in specimen handling, sanitation, and patient communication. Proven ability to maintain accuracy and composure in high-pressure situations while leading teams and optimizing operations. Skilled in mentoring staff, conducting training, and ensuring compliance with clinical protocols and HIPAA regulations.
Overview
10
10
years of professional experience
Work History
Phlebotomist
Red Cross
04.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Perform medical history's and physical. Including, BP, pulse, hemoglobin check and temp.
Area Manager
ISE Student Exchange
03.2024 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Hire and marketing for my area.
Area Manager
PAX Student Exchange
11.2014 - 03.2024
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Hire and train local coordinators.
Beauty Manager
J C Pennys
02.2022 - 12.2023
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Monitored product usage during treatments to minimize waste without compromising service quality or results for clients.
- Coordinated with event planners to host special occasions, such as bridal parties or fundraisers at the salon space successfully.
- Delivered consistently exceptional customer service, establishing lasting relationships with clients and generating repeat business.
- Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
- Increased client retention rates through effective communication strategies, follow-up appointment scheduling, and targeted promotions for loyal customers.
- Conducted regular staff training sessions to ensure consistent service delivery and adherence to industry best practices.
- Collaborated with suppliers to secure competitive pricing on high-quality products for the salon.
Office Manager
Vicksburg Optometry
02.2015 - 04.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- medical history's,
- HIPPA
Education
Associate of Applied Science - Business Marketing And Management
Glenn Oaks
Centerville, Mi05-1998
High School Diploma -
Constantine High School
Constantine, MI05-1988
Skills
- Patient Care
- Specimen handling
- Hippa
- BP and Pulse
Timeline
Phlebotomist
Red Cross
04.2024 - Current
Area Manager
ISE Student Exchange
03.2024 - Current
Beauty Manager
J C Pennys
02.2022 - 12.2023
Office Manager
Vicksburg Optometry
02.2015 - 04.2022
Area Manager
PAX Student Exchange
11.2014 - 03.2024
Associate of Applied Science - Business Marketing And Management
Glenn Oaks
High School Diploma -
Constantine High School
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