Tracy Farrell
Monroe
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of post-secondary education
30
30
years of professional experience
Work History
Customer Service Representative
New Jersey Natural Gas
Wall
01.2009 - Current
- Assisted customers with inquiries regarding gas services and billing issues.
- Resolved customer complaints efficiently through active listening and problem-solving skills.
- Processed service requests and maintained accurate records in company systems.
- Conflict resolution
Customer Service Representative
Verizon
New York
06.1996 - 01.2002
- Served as direct point of contact for large commercial account customers, addressing business installations, billing inquiries, service inquiries, and problem resolutions.
- Assisted customers with account inquiries and service requests.
- Resolved billing issues through effective communication and problem-solving.
- Provided guidance on energy-saving programs and services offered.
Education
Bachelor of Arts - Social Science Interdisciplinary
SUNY Stony Brook
Stony Brook, NY 09.1992 - 05.1996
Skills
- Customer relationship management
- Service request processing
- Billing management
- Record accuracy
Timeline
Customer Service Representative
New Jersey Natural Gas
01.2009 - Current
Customer Service Representative
Verizon
06.1996 - 01.2002
Bachelor of Arts - Social Science Interdisciplinary
SUNY Stony Brook
09.1992 - 05.1996