Tracy Finck
Umatilla,OR
Summary
Detail-oriented office and healthcare support professional with experience in patient scheduling, records management, front office operations, and confidential documentation. Known for accuracy, time management, and clear communication in fast-paced settings while supporting staff, students, and patients with organized, reliable service.
Overview
20
20
years of professional experience
Work History
Office Specialist
Two Rivers Correctional Institute
Umatilla, Oregon
02.2026 - Current
- Managed inmate record files and confidential correctional paperwork.
- Entered data into correctional tracking systems with care and accuracy.
- Scheduled appointments for AICs with GSMC providers.
- Organized office files, records, and documents to enhance retrieval efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Fostered positive working relationships with staff and management to support collaborative environment.
- Facilitated cross-department communication to streamline information sharing.
- Offered reception coverage to relieve staff during absences or breaks.
Behavioral Aide
Morrow County School District
09.2019 - 08.2025
- Implemented individualized behavior intervention strategies to support student development and learning.
- Collaborated with teachers and staff to create supportive educational environments for students with behavioral challenges.
- Monitored student progress, adjusting behavior plans based on individual needs to enhance student engagement.
- Assisted in crisis intervention, ensuring student safety and emotional well-being during challenging situations.
- Cultivated positive relationships with students, promoting trust and encouraging open communication for better behavioral outcomes.
- Delivered one-on-one support for students facing emotional or behavioral challenges, facilitating their participation in class and school activities.
Front Office Manager
Dr. Flaiz
05.2022 - 08.2022
- Oversaw daily front office operations, ensuring efficient patient flow and exceptional customer service.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed patient scheduling and appointment coordination to optimize office efficiency
- Processed insurance claims and verified patient coverage to ensure seamless billing operations.
- Handled billing procedures accurately to secure prompt payment from patients and insurance providers.
- Implemented appointment reminder system through phone calls or text messages, reducing no-shows and improving patient attendance.
- Reduced administrative errors by consistently verifying insurance information.
- Coordinated specialist referrals for patients requiring additional care.
- Maintained accurate medical records and ensured compliance with privacy regulations
- Adhered to strict HIPAA guidelines to protect patient privacy.
Front and Back Office Medical Assistant
Hermiston Family Foot Clinic, Donald Carlson, D.P.M.
09.2015 - 09.2018
- Assisted in patient intake processes, collecting accurate information and verifying insurance details.
- Maintained accurate patient records using electronic health record systems for compliance and accessibility.
- Managed back-office inventory, ensuring timely availability of medical supplies for daily operations.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Supported clinical staff by preparing examination rooms and sterilizing instruments per safety protocols.
- Managed electronic health records, ensuring data integrity and compliance with privacy regulations.
- Led initiatives to improve workflow efficiency, reducing appointment turnaround time through process optimization.
- Coordinated patient flow by promptly notifying providers of patient arrivals and communicating delays to patients and clinical staff.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Scheduled referrals and additional tests to ensure proper follow-up care for patients.
- Streamlined insurance claim processing by accurately recording patient information and submitting documentation promptly.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
SUMMER FUN- LEAD COUNSELOR
City of Hermiston
06.2007 - 09.2018
- Created and executed engaging camp programs that significantly enriched participant experiences.
- Designed and delivered diverse, age-appropriate programs that enhanced overall camper engagement and satisfaction.
- Managed staff recruitment, training, and performance evaluations for seasonal employees.
- Oversaw daily operations, ensuring adherence to safety regulations and policies.
- Ensured camper safety through diligent supervision, risk management procedures, and adherence to established protocols.
- Implemented comprehensive emergency preparedness plans in coordination with relevant authorities, ensuring the safety of all camp participants.
- Cultivated a supportive environment that encouraged personal growth and skill development among campers and staff.
- Cultivated strong relationships with parents and guardians through consistent communication and feedback sessions, ensuring their involvement in camp activities.
- Evaluated program effectiveness and made strategic improvements based on participant feedback.
Title Math Assistant and Coach
Umatilla School District
01.2007 - 08.2015
- Facilitated math instruction for diverse student groups, resulting in increased comprehension and engagement.
- Developed supplementary materials to reinforce curriculum objectives, addressing individual learning needs effectively.
- Collaborated with teachers to assess student progress and implement targeted interventions.
- Analyzed student performance data to identify trends and inform instructional adjustments.
- Provided constructive feedback to students on their work, fostering a growth mindset and encouraging continuous improvement.
- Enhanced students'' problem-solving skills through the implementation of group projects and collaborative activities.
- Incorporated real-world examples and hands-on activities in math lessons, enhancing student comprehension.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Analyzed team dynamics to foster collaboration and improve overall effectiveness.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
Education
High School Diploma -
Riverside High School
Boardman, OR05-1986
No Degree - Business
Blue Mountain Community College
Pendleton, ORSkills
- Data entry
- Attention to detail
- Meticulous attention to detail
- Time management
- Multitasking abilities
- Problem-solving skills
- Team collaboration
- Initiative-driven
- Goal-focused
- Independent worker
- Goal-driven
- Active listening
References
Available upon request.
Timeline
Office Specialist
Two Rivers Correctional Institute
02.2026 - Current
Front Office Manager
Dr. Flaiz
05.2022 - 08.2022
Behavioral Aide
Morrow County School District
09.2019 - 08.2025
Front and Back Office Medical Assistant
Hermiston Family Foot Clinic, Donald Carlson, D.P.M.
09.2015 - 09.2018
SUMMER FUN- LEAD COUNSELOR
City of Hermiston
06.2007 - 09.2018
Title Math Assistant and Coach
Umatilla School District
01.2007 - 08.2015
High School Diploma -
Riverside High School
No Degree - Business
Blue Mountain Community College