Tracy Fleming
Alexander,NC
Summary
Dynamic professional with a proven track record at Ally Bank, excelling in customer service and problem-solving. Adept at managing time effectively and utilizing CRM software to enhance client interactions. Recognized for maintaining a positive attitude and fostering teamwork, ensuring high levels of customer satisfaction and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Delivery Driver
Door Dash
- Delivered food orders promptly, ensuring customer satisfaction through reliable service.
- Navigated efficiently using GPS technology to optimize delivery routes and reduce wait times.
- Communicated effectively with customers to confirm order details and address concerns.
- Maintained vehicle cleanliness and functionality, ensuring compliance with safety standards.
Custodian/ Janitor
All Pro Services, Inc.
Candler, NC
09.2019 - Current
- Maintained cleanliness and organization of assigned areas to ensure safety and hygiene standards.
- Operated cleaning equipment, including floor buffers and pressure washers, with attention to safety protocols.
- Assisted in inventory management of cleaning supplies, ensuring adequate stock levels for daily operations.
- Collaborated with team members to develop efficient cleaning schedules that minimized disruption to facility activities.
Customer Service Representative
Ally Bank
Weaverville, NC
10.2016 - 08.2019
- Provided exceptional customer support via phone and chat channels, resolving inquiries effectively.
- Assisted customers with account management, ensuring accurate information and timely responses.
- Collaborated with team members to streamline support processes, enhancing service delivery efficiency.
- Utilized CRM software to track customer interactions, maintaining accurate records for follow-up actions.
- Educated customers on banking products and services, improving understanding and satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Auction Manager
D.R. Auctions
Leicester, NC
10.2012 - 07.2016
- Managed auction logistics, ensuring seamless operation and timely execution of events.
- Developed and maintained relationships with vendors, enhancing inventory sourcing and auction quality.
- Oversaw auction cataloging process, ensuring accuracy and comprehensive descriptions for all items.
- Coordinated marketing efforts to promote auctions, increasing visibility and bidder engagement through targeted campaigns.
- Trained staff on best practices in auction management, fostering a knowledgeable team environment.
Education
GED - Ged
AB Tech
Asheville, NC02.1992
GED - General Studies
Enka High
Enka, NC02.1991
Skills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Time management
Problem-solving
Safe driving
GPS and route planning
Route management
Safe driving record
Timeline
Custodian/ Janitor
All Pro Services, Inc.
09.2019 - Current
Customer Service Representative
Ally Bank
10.2016 - 08.2019
Auction Manager
D.R. Auctions
10.2012 - 07.2016
Delivery Driver
Door Dash
GED - Ged
AB Tech
GED - General Studies
Enka High