Tracy Fontenette
Los Angeles,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in 10 years industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Friendly with years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Onesite CRM WP typing well over 50 wpm heavy data entry with training in Assist Property Manger with Low Tax Income Credit Housing Services.
Overview
19
19
years of professional experience
Work History
Assistance Property Manager
AppleOne Employment Agency
Beverly Hills, California
02.2019 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Low Income Tax Credit / Hud handing all re-certifications documents collecting all rent payments making sure all tenants are in compliance with low income tax credit housing rules and regulations with . verifying all tenant employment status help with completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Preparing all tenants work maintenance orders excepting new application placing on waiting list with strong verable and written communication with sending out pending documents that need to stay in compliances. Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Maintained sufficient number of units market-ready for lease.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Greenbox Loans
Mortgage Loan Originator
Los Angeles, CA
04.2016 - 03.2019
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Compiled closing packages for drafting and presentation accuracy.
- Developed prospects for new loans by conducting 120 cold calls daily
- Reviewed over 15 financial statements per 30days before closing .
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Loan Modification Processor
Olympic Law Group
City of Los Angeles, CA
05.2011 - 03.2016
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Worked with Brokers in person and via telephone to answer questions, process transactions and resolve issues.
- Handled any conditions sent from underwriting departments.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering A Paper Loans and borrowers that gone through hardship ARM Loans .
- Coordinated closing process with attorneys, title companies and government clerks.
Customer Service Sales Specialist
Mantra Films
Santa Monica, CA
05.2003 - 04.2011
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Determined customer needs and interests to recommend our Health Products to customers.
- Answered and directed 150 calls per 8hours to manage customer accounts, respond to service queries and cancel accounts.
- Achieved 50% average customer satisfaction rating to date, surpassing team goal by 60%.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 80% of issues.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
Fairfax Senior High School
Los Angeles, CAAssociate of Arts - Small Business Administration And Management
Los Angeles Trade Technical College
Los Angeles, CAHigh School Diploma -
Fairfax Senior High School
Los Angeles, CA06.1984
Skills
- Violation Resolution
- Complaints Investigation
- Tenant and Owner Liaising
- Deposits Management
- Monthly Fee and Payment Collection
- Disturbance Handling
- Code Compliance
- Microsoft Windows
- Administrative Leadership
- Local and State Laws
- Mortgages and Loans
- Time Management
- Affordable Housing Programs Knowledge
- Background Check Investigations
- Property Showing
- Tenant and Eviction Laws
- Judgment and Decision-Making
- Tenant Screening
- Critical Thinking
- Rent Collection
- Resident Relations
- Staff Meetings
- Home Tours
- Fair Housing Laws Knowledge
Timeline
Assistance Property Manager
AppleOne Employment Agency
02.2019 - Current
Greenbox Loans
Mortgage Loan Originator
04.2016 - 03.2019
Loan Modification Processor
Olympic Law Group
05.2011 - 03.2016
Customer Service Sales Specialist
Mantra Films
05.2003 - 04.2011
High School Diploma -
Fairfax Senior High School
Associate of Arts - Small Business Administration And Management
Los Angeles Trade Technical College
High School Diploma -
Fairfax Senior High School
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