Tracy Fontenette
Los Angeles,CA
Summary
Housing Program Specialist with 3 years of experience in consumer lending and loan processing. Strong knowledge of leasing, property management and housing market to educate clients on home buying and leasing processes. Well-versed in housing choice voucher and Section 8 to assist low-income families with affordable housing. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in 10 industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Affordable Housing Specialist
Essex Affordable Homeless Housing /AppleOne
11.2019 - Current
- Assisted applicants in filling out housing applications and verifying assets.
- Calculated tenant rent amounts to prepare leases and contracts.
- Helped clients find permanent or temporary housing.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Sought out affordable housing options and residences for people in need.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Tracked and monitored rental payments for 100 clients using Yardi Zoom.
Sales Administration Assistant
Ride Share Rental
10.2021 - 07.2023
- Boosted sales productivity by efficiently managing and organizing administrative tasks for the sales team.
- Streamlined order processing and delivery for improved customer satisfaction and repeat business.
- Developed strong relationships with clients by providing timely support and information on products or services.
- Enhanced team collaboration, contributing to a positive work environment through effective communication and problem-solving skills.
- Maintained accurate records of client interactions, ensuring a seamless experience for customers during follow-up communications.
- Handled confidential information with discretion, maintaining secure storage of sensitive documents related to pricing structures or contractual agreements.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Mortgage Loan Originator
Green Box
04.2016 - 03.2019
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Improved client satisfaction rates by providing timely communication and updates on loan statuses.
- Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decision making.
- Developed strong relationships with real estate agents, increasing referral business and expanding client base.
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
Education
High School Diploma -
Fairfax Senior High School
Los Angeles, CAAssociate of Science -
Los Angeles Trade Technical College
Los Angeles, CASkills
- Tenant Rights
- Affordable Housing
- Negotiation
- Housing Policy Expertise
- Homelessness Solutions
- Lease Administration
- Conflict Resolution
- Organizational Skills
- Affordable Housing Knowledge
- Time Management
- Problem Solving
- Data Analysis
- Goal Setting
- Customer Service
- Active Listening
Timeline
Sales Administration Assistant
Ride Share Rental
10.2021 - 07.2023
Affordable Housing Specialist
Essex Affordable Homeless Housing /AppleOne
11.2019 - Current
Mortgage Loan Originator
Green Box
04.2016 - 03.2019
High School Diploma -
Fairfax Senior High School
Associate of Science -
Los Angeles Trade Technical College
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