Brigette Smith
Carrollton,KY
Summary
Results-driven Housing Specialist with experience administering housing assistance programs, processing annual recertifications, and ensuring compliance with federal housing regulations. Recognized as a top-performing team member with strong attention to detail, high productivity in recertification processing, and excellent customer service skills when assisting residents and applicants. Skilled in eligibility verification, file compliance, and maintaining accurate tenant records while meeting strict program deadlines.
Overview
5
5
years of professional experience
Work History
Housing Specialist
Nanmckay
Frankfort, KY
09.2025 - Current
- Assisted clients in navigating housing applications and resources
- Coordinated outreach efforts to educate community members on housing options
- Conducted eligibility assessments for housing assistance programs
- Collaborated with local agencies to streamline service delivery processes
- Annual & Interim Recertification's
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Participated in training sessions to enhance knowledge of housing policies
- HUD & Section 8 Compliance
- Income & Asset Verification
- Tenant Eligibility Determination
- Housing Assistance Payments (HAP) Processing
- File Auditing & Quality Control
- Case Management
Receptionist
Hampton Inn By Hilton
Carrollton, KY
01.2021 - 06.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Responded to guest inquiries and resolved issues to enhance satisfaction.
- Coordinated room bookings and optimized occupancy rates through effective communication.
- Maintained cleanliness and organization of reception area to create welcoming atmosphere.
- Implemented efficient filing system for reservations, improving document retrieval speed.
- Collaborated with housekeeping to ensure timely room readiness for arriving guests.
- Utilized hotel management software to track guest preferences and billing information.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Education
Psychology
Jefferson Community And Technical College
01-2028
Skills
- Affordable Housing Knowledge
- Affordable housing
- Tenant rights
- Fair housing regulations
- Social services
- Housing quality standards
- Trauma-informed care
- Teamwork
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Collaboration and teamwork
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
Accomplishments
- Achieved top team member by completing the most tenant files with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Housing Specialist
Nanmckay
09.2025 - Current
Receptionist
Hampton Inn By Hilton
01.2021 - 06.2024
Psychology
Jefferson Community And Technical College