Tracy Forman
Savannah,Georgia
Summary
Dynamic operations coordinator with a proven track record at Tybee Post Theater, enhancing team productivity and reducing costs through effective budget management. Skilled in Microsoft Office and QuickBooks, I excel in fostering strong vendor relationships and delivering exceptional customer service, driving operational success and improving visitor experiences.
Overview
22
22
years of professional experience
Work History
Operations Coordinator
Tybee Post Theater
Tybee Island, GA
09.2021 - Current
- Coordinated daily operations for events at historic community theater, ensuring seamless execution and enhanced visitor satisfaction.
- Managed scheduling and staffing to optimize labor costs and meet operational demands.
- Oversaw ticket sales and customer service to improve visitor experience.
- Developed and monitored operational budgets, reducing unnecessary expenditures.
- Trained and mentored employees to enhance team productivity and effectiveness.
- Implemented safety protocols to ensure secure working environment, reducing risk of incidents and promoting staff well-being.
- Maintained accurate records of operational activities and reconciled accounts, facilitating transparent financial reporting and operational efficiency.
- Collaborated with vendors to procure supplies and services for events.
Property Manager
Marsh Property Services
Savannah, GA
03.2018 - 03.2020
- Oversaw operations of mid-sized property management company (110 units) to ensure effective management and tenant satisfaction.
- Coordinated marketing, staffing, leasing, vendor negotiation, bidding, repairs, emergency maintenance requests, and customer service to enhance property operations.
- Ensured consistent occupancy levels at 95% to maximize revenue and property performance.
Secretary/Field Assistant
House Menders, LLC
Savannah, GA
05.2016 - 03.2018
- Handled administrative duties such as data entry, receptionist tasks, typing, and managing telephones and correspondence.
- Managed scheduling and appointments for team members at House Menders, LLC.
- Coordinated communications between clients and service staff effectively.
- Maintained and organized client records and documentation systematically.
Property Manager
Marsh Property Services
Savannah, GA
12.2014 - 05.2016
- Supported daily operations at Marsh Property Services.
Property Manager
Elon Management
Hinesville, GA
08.2013 - 12.2014
- Increased occupancy 22%.
- Oversaw the effective management of a 191-unit apartment community and a team of 5 staff.
- Resolved and documented resident and staff issues.
- Received “Most Improved Property Award”.
- Managed lease renewals, budgeting, payroll, collections, vendors, marketing and purchasing.
Inspector, Owner & Operator
Savannah Inspections, LLC
Savannah, GA
01.2008 - 01.2013
- Performed residential real estate and commercial field inspections as an independent contractor for multiple national companies.
Branch & Community Manager
Association Services, Inc.
Pooler, GA
01.2007 - 01.2008
- Managed daily operations of a portfolio of Homeowner & Condominium Associations.
- Prepared and managed annual budgets for the Associations.
- Executed covenant and vendor inspections.
- Presented monthly management reports of the Associations to the Board of Directors.
- Responded to resident concerns and issued written correspondence.
- Managed Associations payables and receivables.
- Collected unpaid assessments.
- Solicited bids and monitored contracted work.
Community Manager
GMH Military Housing, LLC
Savannah, GA
01.2004 - 01.2007
- Received multiple awards: Excellence in Expense Management, Overall Achievement, 99% Consistent Collections, and First Quarter Net Operating Income.
- Managed all aspects of on-post housing for 525 military families at Hunter Army Airfield.
- Created and managed the property budget operating within a 50 year proforma.
- Resolved resident and staff issues.
- Interviewed, hired, trained, coached, mentored, scheduled and managed up to 18 staff.
- Maintained low staff turnover through effective motivational management.
- Administered benefits and payroll.
- Ensured residential compliance with regulations.
- Solicited proposals for contracts, selected and monitored vendors.
- Oversaw execution of monthly outreach activities.
Education
B.A. - Psychology
Armstrong Atlantic State University
Savannah, GA12-1999
Skills
- Microsoft Office
- Outlook
- Word
- Excel
- PowerPoint
- QuickBooks
- AppFolio
- Kronos
- Yardi
- Gusto Payroll
- Audience View
- Pandadoc
- Claude AI
Timeline
Operations Coordinator
Tybee Post Theater
09.2021 - Current
Property Manager
Marsh Property Services
03.2018 - 03.2020
Secretary/Field Assistant
House Menders, LLC
05.2016 - 03.2018
Property Manager
Marsh Property Services
12.2014 - 05.2016
Property Manager
Elon Management
08.2013 - 12.2014
Inspector, Owner & Operator
Savannah Inspections, LLC
01.2008 - 01.2013
Branch & Community Manager
Association Services, Inc.
01.2007 - 01.2008
Community Manager
GMH Military Housing, LLC
01.2004 - 01.2007
B.A. - Psychology
Armstrong Atlantic State University