Tracy Fornash
Lost Creek,WV
Summary
Dynamic Body Shop Advisor at Chenoweth Ford, recognized for enhancing customer satisfaction through exceptional communication and accurate collision estimates. Proven reliability in managing vendor negotiations and improving repair turnaround times. Adept at utilizing computer skills to streamline processes while fostering a welcoming environment for clients.
Overview
14
14
years of professional experience
Work History
Body Shop Advisor
Chenoweth Ford
Clarksburg, WV
05.2024 - 04.2025
- Increased repeat business through exceptional customer service and follow-up calls postrepair.
- Negotiated favorable terms with vendors supplying paint products, replacement parts, and other necessary items.
- Established a welcoming environment within the body shop reception area to enhance client comfort during appointments.
- Contributed to the development of annual budgets for labor costs, materials procurement, and equipment maintenance.
- Followed standard operating procedures to achieve consistent quality of work.
- Inspected vehicles to identify and document repair needs.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Utilized computer-aided design software to design and fix body parts.
- Examined vehicles to determine extent of damage and repairs required.
- Reduced turnaround time for vehicle repairs with effective scheduling and prioritization of tasks.
- Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
- Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
Assistant Store Manager
SUBWAY®Restaurants
Bridgeport, WV
06.2023 - 02.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Traffic Control Flagger
ECM Energy Services
Bridgeport, WV
08.2019 - 03.2020
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
- Familiar with use of hand signaling procedures.
- Managed stress effectively while working in high-pressure environments with heavy traffic volumes and challenging weather conditions.
- Utilized a variety of signaling equipment, including flags, signs, and radios, to effectively communicate with motorists and crew members.
- Professionally communicated with motorists stuck in stopped traffic.
- Enhanced safety for both drivers and workers by closely monitoring work zones and adjusting flagging signals accordingly.
Traffic Control Flagger
DeepWell Energy Services
Smithfield, WV
03.2019 - 08.2019
- Patiently directed motorists towards detours and alternate routes.
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Calmly managed clearing of path during passage of emergency vehicles.
- Established a positive rapport with the public by answering questions about construction activities courteously and professionally whenever approached near the worksite.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Increased worker safety by promptly reporting any hazardous conditions or incidents observed on job sites.
- Handled unexpected events or emergencies calmly and efficiently, minimizing disruptions to traffic flow and work progress.
- Participated in ongoing training programs related to traffic control procedures, road safety regulations, and first aid techniques.
- Conducted regular inspections of traffic control equipment to ensure proper functioning and compliance with safety standards.
- Accustomed to nighttime flagging in high traffic areas.
- Warned construction crews of approaching vehicles that failed to stop in effort to prevent injuries and accidents.
- Spoke clearly and confidently to drivers to provide detour routes and direct around work areas.
Condition Report Writer
Adesa Auto Auction
North Little Rock, AR
06.2015 - 09.2017
- Increased report credibility by adhering to strict company guidelines and industry standards.
- Maximized productivity by effectively managing multiple projects simultaneously while maintaining attention to detail.
- Contributed to business growth by consistently producing high-quality work that met or exceeded client expectations.
- Maintained high-quality standards for all written reports, contributing to the company''s reputation as a reliable service provider.
- Provided valuable feedback regarding inspector findings during vehicle examinations, fostering productive collaboration among team members.
Traveling Quality Control Management
Direct Reconditioning LLC
Hendersonville, TN
08.2011 - 03.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
None - Business Management
Fairmont State University
Fairmont, WVHigh School Diploma - General Studies
Notre Dame High School
Clarksburg, WV05.1998
Skills
- Collision estimates
- Attention to detail
- Reliability
- Excellent communication
- Computer skills
- Traffic control via CB Radio
Languages
English
Native or Bilingual
Timeline
Body Shop Advisor
Chenoweth Ford
05.2024 - 04.2025
Assistant Store Manager
SUBWAY®Restaurants
06.2023 - 02.2024
Traffic Control Flagger
ECM Energy Services
08.2019 - 03.2020
Traffic Control Flagger
DeepWell Energy Services
03.2019 - 08.2019
Condition Report Writer
Adesa Auto Auction
06.2015 - 09.2017
Traveling Quality Control Management
Direct Reconditioning LLC
08.2011 - 03.2015
None - Business Management
Fairmont State University
High School Diploma - General Studies
Notre Dame High School