Summary
Overview
Work History
Education
Skills
Accomplishments
Writing, Reading, Music, Sports, Cooking, Creative Arts
Timeline
Generic

Tracy Gallman

Charlotte,NC

Summary

Enthusiastic Representative willing to take on any task to help organization's mission succeed. I am continuing Education in Criminal Justice and Human Services. Pleasant, hardworking and reliable with great interpersonal skills. GardaWorld recommended by account management.

Overview

12
12
years of professional experience

Work History

FC Associate Sortation

Amazon
Charlotte , NC
09.2022 - Current
  • Unloaded deliveries into warehouse and arranged contents in designated storage areas.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Followed procedures at all times for personal and team safety.

Transport Driver

Lyft
San Francisco, CA
01.2020 - Current
  • Maintained high customer satisfaction by working quickly and accurately.
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Communicated with dispatch to convey delays and adjust delivery plans.

Call Center Representative

Duke Energy
Atlanta, GA
09.2019 - 03.2020
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.

Call Center Representative,Board Member, Secretary

WC Nonprofit Organization
College Park , GA
06.2011 - 09.2019
  • Served as advocate and ambassador for organization by fully engaging, identifying and securing resources and partnerships to advance mission.
  • Crafted business plans that identified long term company goals and also detailed smaller goals to keep organization on track.
  • Monitored operational activities to ascertain effectiveness of results and which areas could use better oversight.
  • Provided onboarding and training for new support staff.

Education

Associate of Arts - Liberal Arts

York Technical College
Rock Hill,SC
06.1991

Diploma - Microsoft Office

RGB Technology
Avondale Estates, Georgia
01.2017

Associate of Arts - Leadership And Christian Education

WCBSchool
Atlanta, GA
04.2013

Skills

  • Account Updates
  • Data Verification
  • Detailed Instruction
  • Motivated Team Player
  • Team Leadership
  • Issue Resolution
  • Creative Solutions
  • Loss Prevention Strategies
  • Team Meetings
  • Team Goals
  • Customer Loyalty
  • Customer Experience
  • HAZMAT Training

Accomplishments

    2017 Customer Service Loyalty Award

    1991 Who's Who Among College Students

    Maintain 5.0 Rating as Transport Driver

    Bronze Award Certification Georgia Work Ready

Writing, Reading, Music, Sports, Cooking, Creative Arts

Writing of literature, songs, recipes. Reading various books for educational purposes, spiritual, self improvement. Creative arts in worship music, plays, theatre, museums, concerts, interior decorating, traveling. Enjoy various sports, bowling, and tennis.

Timeline

FC Associate Sortation

Amazon
09.2022 - Current

Transport Driver

Lyft
01.2020 - Current

Call Center Representative

Duke Energy
09.2019 - 03.2020

Call Center Representative,Board Member, Secretary

WC Nonprofit Organization
06.2011 - 09.2019

Associate of Arts - Liberal Arts

York Technical College

Diploma - Microsoft Office

RGB Technology

Associate of Arts - Leadership And Christian Education

WCBSchool

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Tracy Gallman