Tracy Gangel
Vincentown,NJ
Summary
Dynamic leader with proven expertise in inventory control and shift management at Army Air Force Exchange Service. Excelled in enhancing team performance and customer satisfaction through effective problem-solving and employee training. Skilled in cash handling and decision-making, achieving significant improvements in inventory accuracy and operational efficiency.
Overview
16
16
years of professional experience
Work History
Shift Manager
Army Air Force Exchange Service
JBMDL Dix Express
05.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Inventory Control Associate
Army Air Force Exchange Service
JBMDL Main Exchange
07.2008 - 05.2022
- Coordinated with other departments to address any discrepancies or issues related to inventory management.
- Reduced stock discrepancies by diligently monitoring and adjusting inventory records for accuracy.
- Assisted in annual physical inventory counts, ensuring all items were accurately accounted for in a timely manner.
- Developed detailed reports on inventory levels, helping management make informed decisions regarding restocking needs.
- Improved warehouse organization by categorizing items and maintaining clear labeling systems for easy access.
- Enhanced cross-functional collaboration by communicating effectively with sales, customer service, production, and shipping teams regarding product availability and lead times.
- Contributed to loss prevention efforts by closely monitoring high-value items and reporting any suspicious activity to management promptly.
- Maintained accurate documentation of all inventory transactions, supporting smooth auditing processes during internal and external reviews.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Partnered with representatives from different carriers to arrange materials shipments.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Education
High School Diploma -
Norther Burlington Regional HS
Columbus, NJ06.1985
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Punctual and Reliable
- Energetic and Enthusiastic
- Inventory Control
- Schedule Management
- Performance reviewing
- Supply Ordering
- Problem-Solving
Timeline
Shift Manager
Army Air Force Exchange Service
05.2022 - Current
Inventory Control Associate
Army Air Force Exchange Service
07.2008 - 05.2022
High School Diploma -
Norther Burlington Regional HS