Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Tracy Gillard

Memphis,TN

Summary

Dedicated Certified Medical Assistant with over 20+ years of experience equipped to manage patient, administrative and team needs with organized approach and good leadership skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant/Dexa Scan Technician

Regional One Health Medical Center
04.1999 - Current
  • Reduced wait times for patients by maintaining organized schedules daily for 14+ Providers
  • Provided compassionate care for patients, addressing their concerns and ensuring positive experience.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

Team Leader

Federal Express
04.1997 - 02.1999
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Managed conflict resolution among team members, fostering positive and collaborative work environment.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
  • Supervised team members to confirm compliance with set procedures and quality requirements

Ophthalmic Technician Supervisor

Sears Optical
06.1994 - 05.1997
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Ordered office supplies and kept check on inventory levels.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Created and managed project plans, timelines and budgets.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Facilitated communication between staff members, fostering collaborative work environment that improved overall team performance.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

Education

Bachelor of Science - Organizational Leadership

Union University
Jackson, TN
05.2024

Diploma - Medical Assisting

Concorde Career College
Memphis, TN
08.1998

High School Diploma -

Melrose High School
Memphis, TN
05.1992

Skills

  • Adaptability
  • Joint Commission Knowledge
  • HIPAA Compliance
  • Inventory and Supply Management
  • Problem-Solving
  • Organizational Skills
  • Problem-Solving
  • Decision-Making
  • Interpersonal Communication

Certification

Certified Medial Assistant NCCT

CPR Certification

Limited Radiology License DXT

Member of MGMA

Affiliations

  • Co-Founder of Memphis Bulldogs Youth Sporting and Mentoring Program
  • Owner of Joyous Photo Booths and More

References

References available upon request.

Timeline

Certified Medical Assistant/Dexa Scan Technician

Regional One Health Medical Center
04.1999 - Current

Team Leader

Federal Express
04.1997 - 02.1999

Ophthalmic Technician Supervisor

Sears Optical
06.1994 - 05.1997

Bachelor of Science - Organizational Leadership

Union University

Diploma - Medical Assisting

Concorde Career College

High School Diploma -

Melrose High School

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Tracy Gillard