Tracy Grady

• IV compounding of hazardous (Concord) and non-hazardous medications (Concord and Vallejo)
• Drug/supply ordering, stocking and maintenance
• Compile the daily hazardous drug order for HD that needs to be compounded at the Concord campus in their HD hood and transported to Vallejo
• Work with the medical transportation company that delivers the hazardous drug from Concord to Vallejo to ensure that pick ups are scheduled properly and canceled when needed to avoid unnecessary cost
• Input new oral medication orders, and changes to existing medication orders, for the prescribers and follow the order until it is delivered to the patient. This includes insurance authorizations, specialty pharmacy routing for oral oncolytics and payment assistance through grants and applications for manufacturer assistance programs
• Review Epic EMR throughout the day and handle any patient refill requests, oral medication issues, doctor order requests or anything else pharmacy related
• Celgene REMS intake for new REMS patients and monthly REMS surveys for refills
• Complete and send DEA Form 222 used to order all IV narcotics for the Concord and Vallejo campuses
• Work with patients who cannot afford their IV drug treatments by locating grants and manufacturer assistance programs and helping them complete and submit the applications
• Work with Billing on IV drug waste through the daily Waste Report and sending proof of waste reporting for audits and errors
• Order and maintain sample medications and log
• Create workflows for numerous duties throughout the Physician Network pharmacies
• Assist the Practice Manager by reviewing applications and taking part in interviews when hiring new Physician Network Pharmacy Technicians
• Training of new Physician Network Pharmacy Technicians at the Vallejo and Concord campuses

• IV compounding of hazardous and non-hazardous medications
• Attain pre-authorizations for all injections.
• Assist patients in applying for foundation assistance and manufacturer assistance for oral and IV drug treatments
• Ordering and in-office dispensing of oral oncolytics and anti-emetic medications for patients
• Maintain accurate patient EMR through Epic, G4, Intellidose and Ion systems
• Complete all Medicare FWA documentation and review pharmacy contracts annually

• IV compounding of hazardous and non-hazardous medications
• In-office dispensing of oral oncolytics and anti-emetic medications for patients
• Drug and supply ordering, inventory and maintenance for Pharmacy, Infusion and the Laboratory

• Answer incoming phone calls and addressed questions from customers and healthcare providers
• Calculate dosage, fill prescriptions, and prepare prescription labels with accuracy
• Work with County, State and private insurance to obtain payment authorization for patient medications and medical supplies
• Solve customer problems in-person or by phone by providing assistance with placing orders, navigating systems, and locating items
• Stock, label, and inventory medication to keep accurate records

• Responsible for maintaining the quality of service and output at two outpatient pharmacies by providing training, guidance and improvement opportunities for Pharmacy Technicians and Clerks
• Administrative duties including scheduling for Pharmacists, Technicians and Clerks
• Reviewing timecards for lateness, unnecessary overtime and clocking errors
• Reviewing the daily order invoices for overages or inaccuracies and contacting the vendor when necessary
• Assist in the Pharmacy Technician and Clerk interview and selection process
• Respond to audit requests, both written and in person, from various insurance carriers, including Medicare and Medi-Cal, by locating the requested scripts, label copies and contacting the physicians for verification as needed
• Continue to uphold my duties as a front-line Pharmacy Technician as outlined below

• Support the Pharmacist by completing pharmacy transactions, including receiving, processing and filling new prescription requests from patients; refill authorizations by phone and fax from physicians and discharge orders from various departments within the hospital.
• In charge of all prescriptions for patients of Hospice of the Sierra. Including reconstitution of sterile powders and compounding of oral liquid medications, suppositories and creams, IV drug
• File and maintain patient records, scripts and pharmacy forms in compliance with HIPPA
• Resolve insurance billing problems by working with all insurance carriers, including private coverage, Workers Compensation, Medicare D coverage, Medi-Cal and CMSP

• Process and fill incoming prescriptions received by customer drop-off, physician fax or phone
• Stock and maintain medications
• Assist the Pharmacy Clerks with prescription pick-up and cashier duties

• Complete banking transactions for credit union members, including deposits, withdrawals, payments and credit cards
• Responsible for daily cash balancing, upkeep of the procedure manual, and new employee training

• Worked with Marketing to design and maintain computer applications used by approximately 5,000 Customer Service and Collection agents and managers
• Supervised and trained Project Manager I's and completed their annual reviews

Work with all levels of management, Marketing and IT to facilitate new design and testing of computer applications

• Work with Management and Training to create communications regarding new procedures, scripting and company updates for the Customer Service Dept

• Answer customer phone inquiries regarding their credit card billing and resolve escalated billing issues working in the Supervisor Queue