Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Tracy Grage

Tracy Grage

Markham,IL

Summary

Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

3
3
years of professional experience

Work History

Hostess

Cooper Hawk
08.2022 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Server

Chick-fil-A
08.2020 - 09.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Cosmetology

Paul Mitchell
Tinley Park, IL
04.2019

Bremen High School
Midlothian, IL
05.2018

Skills

  • Reservation Coordination
  • Table Setting Arrangements
  • Sales and Marketing
  • Reservation Documentation
  • Organization and Time Management
  • Check Payment Processing

Timeline

Hostess

Cooper Hawk
08.2022 - Current

Server

Chick-fil-A
08.2020 - 09.2021

Cosmetology

Paul Mitchell

Bremen High School

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Tracy Grage