Tracy Hatem

• Strengthened brand reputation through consistent messaging and adherence to company values.
• Customer relationship management: Develop and maintain strong relationships with new and existing customers
• Consistently maintain high occupancy; meeting and exceeding revenue plan
• Stay informed about market trends, competitor activities and industry developments ro identify new opportunities
• Work closely with marketing team, facilities, and loft owner support to maximize customer experience
• Responsible for attaining, retaining, and maintaining loft owners for 11 stores in the Columbus Market.
• "Most customer centric" 2023
• "Mentor of the year" 2024

Onboard new loft owners in all markets

Support market leaders and facilities teams

Manage issue center

Develop programs to enhance the Loft owner experience

• Served as an advocate for the needs of diverse populations within the hospital setting by collaborating with cultural competency committees.
• Expertly bring customer concerns to mutual and beneficial resolution
• Identify trends and present areas for improvement to administration
• Provide valuable customer feedback to staff
• Achieved multiple recognitions from colleagues and supervisors through "Bravo"

• Consistently maintained 95 - 100% occupancy; achieving goals
• Consistently earned quarterly bonus based on percentage over budgeted occupancy
• Objectively meet with customers that display strong emotions and lead them forward
• Develop and maintain strong relationships with prospects and their families
• Represent the community and increased awareness through active participation in outside events and community involvement in the local market

• Oversaw daily operations across 3 locations, ensuring seamless coordination and efficient execution of tasks.
• Managed teams of 20 -30 people during nightly business hours
• Interview, hire, and train staff
• Cultivate customer service quality by exceeding customer expectations
• Nurture repeat business by development of teams to provide the best possible customer experience
• Safeguard company profits and maximize sales
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.

• Earned "Fast Starter Award" achieving highest sales in the 1st quarter amongst newest account executives
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Successfully increased revenue and exceeded sales quotas
• Attain leads, develop, negotiate, close, and maintain advertising accounts
• Increase lead flow by establishing and maintaining relationships with local and regional businesses