Summary
Overview
Work History
Education
Skills
self-taught to play guitar and piano
Timeline
Volunteer
Tracy Heintz

Tracy Heintz

Phoenix,AZ

Summary

Reliable and hard working individual seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Certified Nursing Assistant

Mentor Network
02.2022 - Current
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing in 6-person home setting.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Certified Nursing Assistant

Nursecore Management
06.2021 - 02.2022
  • Answered between 5 and 24 call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels

Receptionist

Ridgecrest Health And Rehabilitation
09.2020 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Caregiver

Stellar Northstar
07.2019 - 07.2020
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness for 24 residents on night shift.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Caregiver

Comfort Keepers Home Care
03.2019 - 07.2020
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Assembly Line Worker

Humanix Staffing And Recruiting
09.2018 - 01.2019
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.

Customer Service Call Center Supervisor

Qualfone
09.2014 - 09.2018
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Resolved issues through active listening and open-ended questioning
  • Mentored office employees on proper administrative procedures and how to use programs, keeping operations consistent and efficient for maximum performance.
  • Supervised the floor team members and provided constructive feedback, resulting in higher morale and increased employee retention.

Education

Certified Nurse Assistant - Medical Assisting

Accord Learning Center
Phoenix, AZ
08.2020

High School Diploma -

Lake Pend Oreille High
Sandpoint, ID
06.1997

Skills

  • Electronic Recordkeeping
  • Nutrition and Diet
  • Observation Documentation
  • Fluid Measurement
  • Output Monitoring and Reporting
  • Activities of Daily Living (ADL) Support

self-taught to play guitar and piano

From ashes to glory is my story. I took the sadness of some of my life journey, focused it on something positive and have since brought tears of joy to the eyes of the listeners.

Timeline

Certified Nursing Assistant

Mentor Network
02.2022 - Current

Certified Nursing Assistant

Nursecore Management
06.2021 - 02.2022

Receptionist

Ridgecrest Health And Rehabilitation
09.2020 - 06.2021

Caregiver

Stellar Northstar
07.2019 - 07.2020

Caregiver

Comfort Keepers Home Care
03.2019 - 07.2020

Assembly Line Worker

Humanix Staffing And Recruiting
09.2018 - 01.2019

Customer Service Call Center Supervisor

Qualfone
09.2014 - 09.2018

Certified Nurse Assistant - Medical Assisting

Accord Learning Center

High School Diploma -

Lake Pend Oreille High

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Tracy Heintz