Summary
Overview
Work History
Education
Skills
Timeline
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TRACY HILLARD

South Holland,IL

Summary

Professional with solid background in client coordination. Equipped with strong skills in communication, problem-solving, and time management. Known for fostering collaboration, adapting to changing needs, and consistently delivering results. Reliable team player with knack for building and maintaining client relationships.

Overview

19
19
years of professional experience

Work History

Senior Client Coordinator, Multinational

AIG Insurance
09.2023 - Current
  • Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Conducted regular reviews of ongoing projects, updating clients on progress and making adjustments as needed.
  • Established long-term relationships with clients by consistently delivering exceptional service.
  • Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication throughout project lifecycles.
  • Streamlined communication channels for improved client coordination and project management.
  • Consistently met or exceeded set targets for customer retention rates through proactive relationship-building efforts.
  • Worked closely with account managers to develop customized proposals that met unique client needs & budget constraints.

Senior Underwriting Assistant, Multinational

AIG
10.2006 - Current
  • Analyze OMeGA hand-offs for accuracy of policy issuance information from underwriters and/or brokers, ensuring policy instructions contain all compliance information
  • Release instructions for policy issuance, endorsements, and cancellations to local office; prepare billings
  • Communicate with producers, insureds, underwriters to ensure proper release of instructions for policy issuance, endorsements, and demonstrate customer focus
  • Participate in special projects as needed; conducts Quality Control of underwriting instructions and accurate file maintenance
  • Adhere to department standards and objectives
  • Participate in weekly huddles to enhance working relationships
  • Reduce recall and rejection percentages by 20% to ensure policies are issued in a timely manner while increasing customer satisfaction by resolving rework issues
  • Improve operations through consistent hard work and dedication

Education

B.S. - Business Administration And Management

Westwood College - Denver North
Denver, CO
05-2005

Skills

  • Strong attention to detail
  • Effective organizational skills
  • Time management expertise
  • Exceptional communication
  • Performance analysis
  • Analytical problem-solving
  • Effective multitasking
  • Stakeholder engagement

Timeline

Senior Client Coordinator, Multinational

AIG Insurance
09.2023 - Current

Senior Underwriting Assistant, Multinational

AIG
10.2006 - Current

B.S. - Business Administration And Management

Westwood College - Denver North

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