Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tracy Hooks

Kittanning,PA

Summary

Dynamic professional with extensive experience at UPMC Hillman Cancer Center, excelling in data entry and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and meticulous attention to detail. Skilled in appointment scheduling and electronic medical records, ensuring efficient operations and timely patient care.

Overview

18
18
years of professional experience

Work History

PAS

Emerus Holdings
Pittsburgh, PA
11.2023 - Current
  • Performed data entry of patient demographics, insurance information, and account balances into computer system.
  • Verified insurance coverage for services rendered prior to submitting claims for payment.
  • Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.

Office Assistant II

UPMC Hillman Cancer Center
Pittsburgh, PA
09.2007 - 11.2023
  • Greeted patients and visitors in a courteous and professional manner.
  • Assisted with scheduling outpatient appointments.
  • Verified insurance coverage for services provided by the facility.
  • Scanned documents into electronic medical records system.
  • Answered phones promptly in a professional manner.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted in scheduling tests or treatments such as x-rays, MRIs, CT scans or chemotherapy sessions for outpatients or inpatients.

Education

High School Diploma -

Dayton High School
Dayton, PA
06-1999

Skills

  • Data entry
  • Insurance verification
  • Electronic medical records
  • Appointment scheduling
  • Payment processing
  • Customer service
  • Time management
  • Attention to detail

References

References available upon request.

Timeline

PAS

Emerus Holdings
11.2023 - Current

Office Assistant II

UPMC Hillman Cancer Center
09.2007 - 11.2023

High School Diploma -

Dayton High School

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