Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Tracy Huynh

Operation Manager
Murrieta,California

Summary

Knowledgeable customer service management with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

14
14
years of professional experience

Work History

Business Owner

Modern Nails
Murrieta, CA
08.2015 - Current
  • Identified and recruited staff members, including managers and sales personnel.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Kept records for production, inventory, income and expenses.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.

Operations Manager

Burlington
Murrieta, CA
09.2009 - 07.2015
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Created detailed reports on the performance of individual departments within operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

Education

Bachelor of Arts - Liberal Studies

California State University-Long Beach
Long Beach, CA
06.2001

Skills

  • Staff Management
  • Customer Service
  • Business Administration
  • Employee Training
  • Project Management
  • Staff training/development
  • Recruitment
  • Operations management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Business Owner

Modern Nails
08.2015 - Current

Operations Manager

Burlington
09.2009 - 07.2015

Bachelor of Arts - Liberal Studies

California State University-Long Beach

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Tracy HuynhOperation Manager