Tracy Ingersoll

Wilmington Public Schools is a district comprised of eight schools for Prek through grade 12 serving approximately 3,000 students. The mission of the Wilmington Public Schools is to educate and develop students academically, socially and emotionally to be active, civic-minded contributors to our global society

• Responded to emails and other correspondence to facilitate communication and enhance district communications.
• Produced accurate office files, updated spreadsheets and crafted presentations to support administrative team.
• Worked with senior management to initiate new projects and assist in various processes.
• Manage office of the Superintendent of Schools and provide administrative support to the Superintendent and the district School Committee
• Heavy calendar, event and project management
• Develop and execute communications and marketing material district-wide

A family and veteran owned and operated general contractor company, in business for more than 30 years, focusing on residential and commercial construction.

• Complete data entry, collect transactions, maintain and monitor financial records
• Track/collect debts, generate proposals and invoices and make payments
• Completed payroll for employees and maintained detailed records of procedures.
• Prepare trial balances to assist accountant with tax returns
• Completed tax forms in compliance with legal regulations

Girls Incorporated of Greater Lowell is an organization that develops research-based informal education programs for under-resourced youth that encourages them to take risks and master physical, intellectual, and emotional challenges

• Provided direct oversight to a staff of 25; oversaw development and delivery of quality educational enrichment programs for more than 1,000 at-risk girls between the ages of 5 and 18
• Organized creative programs focused on cultivating a nurturing, supportive learning environment
• Empowered students with instruction centered on independence and personal responsibility
• Increased both the membership and the annual revenue by 200%
• Project management: fundraising, operations, strategic growth, community partnerships, marketing
• Exercised appropriate cost control to meet budget restrictions and maximize profitability.
• Drove strategic improvements to enhance operational and organizational efficiencies.
• Supervised writing of all grant applications and checked information for accuracy prior to submission.
• Furthered brand awareness through website redesign and marketing materials.

WCI provides residential, individual, in-home, and employment/day support to people with a wide range of intellectual disabilities, including physical, sensory, autism, and acquired brain injury, helping them to achieve a rich, meaningful life within the community

• Supervised daily planning, coordination and administration for division operations.
• Handled escalated complaints involving division operations and work of personnel under supervision.
• Managed a cross-functional team of 55 staff employees to execute residential and individual supports programs
• Optimized operations by organizing staff to serve approximately 60 individuals with cognitive and developmental disabilities
• Maintained compliance with WCI’s mission statement and policies as well as the Department of Developmental Services (DDS) guidelines

A community-based non-profit organization offering a wide range of mental healthcare, developmental and brain injury services, early childhood and youth programs, addiction treatment, and trauma response.

• Managed all services for family, individual, and residential support programs while ensuring compliance with Riverside’s mission statement and policies
• Achieved a “Perfect Score” four years in a row resulting in receiving DDS “QUEST- 2 year certification with Distinction”
• Expanded Family Support program development by a remarkable 200%, improving support provided to both children and their families while boosting overall membership rates through workshops, social events, communications, and support groups
• Orchestrated four annual region-wide multi-agency recreational family events with approximately 800 consumers and their family members in attendance
• Project management for operations, strategic growth and marketing
• Communicated regularly with guardians of residents, answering questions and addressing concerns
• Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
• Developed and created programs and monitored effectiveness against individual participant needs.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs

MSPCC’s work focuses on preventing or mitigating the effects of Adverse Childhood Experiences (ACEs) including physical, sexual, and emotional abuse, neglect, household substance abuse, household mental illness, and domestic violence

• Led the Northeast Kid’s Net Program; a program that provides support to foster, kinship, and adoptive families
• Directed the partnership across five area offices to deliver the necessary services to kids and families
• Managed the Regional Holiday Gift Drive reaching 1,500 children annually
• Developed and created programs and monitored effectiveness against individual participant needs
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
• Referred families to resources and educational programs
• Conducted community workshops to promote different programs and educate public on available services

• Assessed clients for abuse and neglect to compile documentation for court reports.
• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
• Provided assessment and case management services by providing supportive counseling and referral service information to clients.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.

• Supervised and trained Direct Care Workers; directed program in the absence of the Program Director.
• Worked as a clinical worker with multiple functions in the areas of direct life-space management, therapeutic treatment and interpersonal relationships, case work development and evaluation of children-in-care.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained compliance with company policies, objectives and communication goals.