Tracy Izurieta
Stockholm,NJ
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Ames Rubber Corporation
03.2023 - 11.2023
- Provided customer satisfaction by promptly addressing concerns via email and telephone by providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat customers.
- Processed customer product orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided timely customer support via email and telephone.
Credit Analyst
American Financial Resources
03.2019 - 11.2022
- Reviewed and approved or denied broker application.
- Assessed credit risk and analyzed financial statements
Client Service Representative
American Financial Resources
09.2010 - 11.2022
- Provides comprehensive customer support via telephone and email.
- Review and approve numerous agency sponsorships between AFR and approved brokers.
- Manage and update client database.
- Responded proactively and positively to rapid change
Education
High School Diploma -
Jefferson Township High School
Oak Ridge, NJ06.1985
Skills
- Verbal and Written Communication
- Income Statements
- Background Checks
- Financial Statement Review
- Document Verification
- Administrative Support
- Resolve Complaints
- Data Entry
- Problem Resolution
Timeline
Customer Service Representative
Ames Rubber Corporation
03.2023 - 11.2023
Credit Analyst
American Financial Resources
03.2019 - 11.2022
Client Service Representative
American Financial Resources
09.2010 - 11.2022
High School Diploma -
Jefferson Township High School
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