Tracy Jenny
Hermantown,MN
Summary
Compassionate professional experienced in client assessments and service coordination. Skilled in developing personalized care plans and fostering communication between clients and service providers. Dedicated to improving client outcomes through effective problem-solving and resource navigation.
Overview
7
7
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Services
Troy, MI
01.2026 - Current
- Implemented lesson plans and instructional materials for diverse K-12 classrooms.
- Managed classroom behavior and maintained a positive learning environment.
- Provided individualized instruction to meet varying student needs and abilities.
- Assisted in evaluating student progress through informal assessments and observations.
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Established positive relationships with administrators and teachers.
Intake Specialist and Housing Coordinator
NorthStar Community Services
Cloquet, MN
10.2022 - 07.2025
- Conducted initial client assessments to determine service needs and eligibility.
- Managed intake documentation to ensure compliance with DHS policies.
- Maintained accurate client records using case management software systems.
- Provided clients with information on available programs and services offered.
- Facilitated communication between clients and service providers for smooth transitions.
- Monitored follow-up appointments to ensure ongoing client engagement and support.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
Adult, Children and Family Services Coordinator
Arc Northland
Duluth, MN
08.2019 - 08.2022
- Coordinated family support services for individuals with developmental disabilities.
- Developed individualized care plans based on family needs and preferences.
- Conducted assessments of families in order to identify strengths, needs and resources.
- Performed home visits to assess family dynamics and provide guidance on how to improve functioning within the family unit.
- Assisted families in navigating funding applications and eligibility requirements.
- Organized community outreach events to promote awareness of available resources.
- Maintained accurate records of client interactions and service delivery plans.
Education
Bachelor of Science - Social Work
University At Wisconsin Superior
Superior, WI05-2018
Skills
- Service coordination
- Individualized care planning
- Community outreach
- Effective communication
- Problem solving
- Data management
- Progress evaluations
- Multitasking and organization
- Client advocacy
- Insurance regulations
- Conflict resolution
- Records management
- Cross-functional collaboration
- Regulatory compliance
- Documentation and reporting
Timeline
Substitute Teacher, K-12
Kelly Services
01.2026 - Current
Intake Specialist and Housing Coordinator
NorthStar Community Services
10.2022 - 07.2025
Adult, Children and Family Services Coordinator
Arc Northland
08.2019 - 08.2022
Bachelor of Science - Social Work
University At Wisconsin Superior