Tracy Jones
Greenville,SC
Summary
Over 10- years of rendering customer satisfaction service skills crafted in dedication to resolving all customer inquiries. Applying critical thinking solutions skills to address customer support issues consistently. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Delivery Driver
Spark
01.2025 - Current
- Delivered groceries and essential items promptly and accurately to customers.
- Managed multiple deliveries efficiently using GPS and route application tools.
- Handles and secures packages to prevent damages during transportation.
- Provided excellent customer service, ensuring positive interactions with clients.
Delivery Driver
Amazon Flex
01.2023 - Current
- Checked routes, picked up items from Warehouse.
- Delivered items to customers, and Proof of delivery.
- Updated order statuses in the Flex app on a regular basis.
Hubbell Lighting Inc.
01.2021 - 01.2024
- -Administrative and customer relations duties responsible for responding by phone or email, to Sales Representative, Distributor and Customer's requests, concerns, and complaints.
- Researches and resolves complaints to ensure customer retention and satisfaction.
- -Maintains direct contact with numerous departments within company, outside Sales Representatives and multiple channels of distribution.
- -Provided product support and their applications along with promoting organization's products and services.
- Recorded problem symptoms and status information in a timely/accurate manner using the appropriate tools to communicate with and properly utilize.
Super Duper Publication Inc.
01.2012 - 01.2020
- Customer Helper: Processed (Purchase orders) via fax, mail, and email.
- Placed outbound calls to reduce error rates.
- Submitted Catalogue Request -Prepared Incoming faxed order for entry.
- Faxed and Email order confirmations.
- IT-Helper/ HearBuilder Support Specialist: Handled various Apple iOS and Android App technical support customer phone and email interactions.
- Handled various Apple iOS and Android App technical support customer phone and email interactions.
- Worked alongside development teams with product testing for company Websites, HearBuilder E-sites, varies titles of software, and apps.
- In addition to leading internal testing teams.
- Assisted with managing the administrator portal to the HearBuilder e-learning website with duties such as account generation, password reset, account-set-up assistance, troubleshoot assistance and more.
Education
Associate - Computer Science, Web Development/Information Systems Technology
ECPI College of Technology
Diploma - Graduate
Travelers Rest High School
Skills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Attention to detail
Time management
Dependable and reliable
Problem-solving
Safe driving
Route management
Heavy lifting
Certification
- Human Administrative Certificate
- Human Resources Foundations Certificate
- HR Roles in the Modern Workplace Certificate
- Human Resources Understanding HR Systems Features and Benefits Certificate
Timeline
Delivery Driver
Spark
01.2025 - Current
Delivery Driver
Amazon Flex
01.2023 - Current
Hubbell Lighting Inc.
01.2021 - 01.2024
Super Duper Publication Inc.
01.2012 - 01.2020
Diploma - Graduate
Travelers Rest High School
Associate - Computer Science, Web Development/Information Systems Technology
ECPI College of Technology