Summary
Overview
Work History
Education
Skills
Experience Highlights
Certification Licensure
Qualifications Summary
Timeline
Generic

Tracy Kapoor

Trenton,NJ

Summary

Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical facilities. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Driven by a steadfast commitment to advancing healthcare innovation and contributing to the continued success and growth of any organization. Blend of clinical expertise, leadership acumen and passion for making a difference to thrive in any corporate setting.

Overview

10
10
years of professional experience

Work History

Assistant Nurse Manager

Penn Medicine Princeton health
12.2020 - Current

Management Team Participation:

Actively participate in the management team of the emergency department, collaborating with upper management to develop and implement strategic initiatives.
Provide support, guidance, and mentorship to staff nurses and patient care technicians, ensuring adherence to departmental policies and procedures.
Demonstrate leadership by effectively delegating tasks, resolving conflicts, and fostering a positive work environment.
Staff Supervision and Development:

Conduct performance evaluations of staff members, providing constructive feedback and identifying areas for improvement.
Offer guidance and discipline as needed to maintain high standards of patient care and professionalism among team members.
Facilitate staff orientation and training programs, ensuring that new hires are equipped with the necessary skills and knowledge to excel in their roles.
Charge Nurse Duties:

Assume responsibility as a charge nurse, overseeing daily operations, patient assignments, and clinical decision-making.
Coordinate patient care activities, collaborating with interdisciplinary teams to ensure timely and effective treatment.
Serve as a resource and mentor for nursing staff, offering support and assistance in complex patient care situations.
Staff Scheduling and Resource Management:

Manage staff scheduling to optimize coverage and maintain appropriate staffing levels based on patient acuity and departmental needs.
Coordinate with human resources and staffing agencies to address staffing shortages and ensure continuity of care.
Utilize resources efficiently to maximize productivity and minimize costs while maintaining high-quality patient care standards.
Education and Training Initiatives:

Participate in the development and implementation of educational programs for staff members, focusing on topics such as emergency room flow, patient safety, and quality improvement.
Contribute to the orientation of new staff members, providing hands-on training and mentorship to facilitate their integration into the team.
Stay informed about best practices and evidence-based guidelines in emergency nursing, sharing knowledge with colleagues to promote continuous learning and professional growth.
Committee Involvement:

Serve as co-chair of the staffing committee, collaborating with colleagues to address staffing issues, develop policies, and improve workflow efficiency.
Act as a member of the ethics committee, participating in discussions and decision-making processes related to ethical dilemmas and patient care standards.
Represent the department in interdisciplinary meetings and committees, advocating for the needs and interests of emergency department staff and patients.

Nurse/Charge Nurse/Preceptor-Emergency Department

Penn Medicine Princeton health
12.2018 - 12.2020

Staff Nurse:
Patient Care Delivery:

Provide direct patient care, including assessment, planning, implementation, and evaluation of nursing interventions.
Administer medications, treatments, and procedures in accordance with physician orders and nursing protocols.
Monitor patient vital signs, symptoms, and condition changes, and communicate findings to the healthcare team.
Collaborate with interdisciplinary team members to develop and implement individualized care plans based on patient needs.
Documentation and Recordkeeping:

Maintain accurate and up-to-date patient records, including nursing assessments, care plans, progress notes, and medication administration records.
Document patient responses to treatments and interventions, as well as any adverse reactions or complications.
Ensure compliance with regulatory requirements and documentation standards, including HIPAA and facility-specific policies.
Patient and Family Education:

Educate patients and their families about their medical conditions, treatment plans, medications, and self-care techniques.
Provide instruction on wound care, medication administration, dietary restrictions, and other aspects of post-discharge care.
Assess learning needs and preferences of patients and families, and tailor education materials and teaching methods accordingly.
Charge Nurse:
Leadership and Supervision:

Assume leadership responsibility for a designated shift or unit, overseeing the work of nursing staff and ancillary personnel.
Assign patient care duties and delegate tasks to appropriate team members based on their skill level and workload.
Provide guidance, support, and mentorship to staff nurses, nursing assistants, and other members of the healthcare team.
Workflow Coordination:

Coordinate patient admissions, discharges, and transfers to ensure smooth transitions of care and optimal use of resources.
Prioritize patient care activities and allocate resources effectively to meet the needs of patients and staff.
Serve as a liaison between nursing staff, physicians, other healthcare providers, and support services to facilitate communication and collaboration.
Problem-solving and Decision-making:

Respond to emergent situations and clinical crises, making rapid and informed decisions to ensure patient safety and well-being.
Address staffing issues, equipment failures, and other operational challenges in a timely and effective manner.
Collaborate with unit leadership and interdisciplinary team members to develop and implement solutions to improve patient care delivery and workflow efficiency.
Nurse Preceptor:
Orientation and Training:

Serve as a mentor and role model for newly hired nurses, providing hands-on instruction and guidance during the orientation period.
Demonstrate clinical skills and best practices, and explain rationale behind nursing interventions and decision-making processes.
Facilitate skill development and clinical competency through supervised practice, constructive feedback, and performance evaluation.
Professional Development:

Assess the learning needs and goals of orientees, and develop individualized orientation plans to support their growth and development.
Encourage critical thinking, clinical reasoning, and evidence-based practice among orientees, and promote a culture of lifelong learning.
Foster a supportive and positive learning environment that encourages open communication, collaboration, and mutual respect.
Evaluation and Feedback:

Evaluate the progress and performance of orientees regularly, using established criteria and performance standards.
Provide constructive feedback and coaching to help orientees identify areas for improvement and develop strategies for enhancing their practice.
Collaborate with unit leadership and educational resources to address learning needs and promote successful transition to independent nursing practice.

Nurse/Preceptor/Charge Nurse- Emergency Department

RARITAN BAY MEDICAL CENTER
09.2014 - 12.2018

Use of Nursing Process:

Utilized the nursing process to assess, plan, implement, and evaluate patient care for a culturally diverse population in the Emergency Department.
Conducted comprehensive assessments of patients, considering cultural, psychosocial, and environmental factors that may impact their health and care needs.
Developed and implemented individualized care plans based on nursing diagnoses, evidence-based practice guidelines, and patient preferences.
Evaluated the effectiveness of nursing interventions and modified care plans as necessary to achieve optimal patient outcomes.
Multidisciplinary Collaboration:

Collaborated effectively with a multidisciplinary team of healthcare professionals, including physicians, nurses, social workers, and allied health personnel.
Participated in interdisciplinary rounds, case conferences, and team meetings to discuss patient care plans, progress, and discharge planning.
Communicated patient assessments, treatment plans, and recommendations to team members, ensuring continuity of care and shared decision-making.
Quality Improvement Initiatives:

Contributed to quality improvement efforts as a member of the Quality Shared Governance Committee and Unit Based Council.
Participated in data collection, analysis, and review processes to identify opportunities for improvement in patient care, safety, and satisfaction.
Collaborated with colleagues to develop and implement evidence-based practices, protocols, and guidelines to enhance the quality and efficiency of care delivery.
Actively engaged in quality improvement projects, audits, and initiatives aimed at reducing medical errors, improving patient outcomes, and enhancing the patient experience.

Education

Master of Business Administration - MBA

Southern New Hampshire University
Manchester, New Hampshire
12.2024

Master of Science - Nurse Executive

Chamberlain College of Nursing
Addison, Illinois
01.2021

Bachelor's degree of Science in Nursing -

Chamberlain College of Nursing
Addison, Illinois
01.2016

Associate of Science in Nursing -

Middlesex County College
Edison, New Jersey
01.2014

Certificate in Dental Hygiene -

University of Pittsburgh
Pittsburgh, Pennsylvania
01.1993

Skills

    • Project Oversight
    • Team building
    • Codes Compliance
    • Adaptability
    • Training and mentoring
    • Quality Improvement
    • Adaptability and Flexibility
    • Employee Work Scheduling
    • Task Prioritization
      • Organizational Goal Development
      • Analytical Thinking
      • Schedule Management
      • Clinical Leadership
      • Staff Development
      • Performance Metrics
      • Relationship Building
      • Staff Supervision

Experience Highlights

  • Penn Medicine Princeton health, Plainsboro, New Jersey, Assistant Nurse Manager, 12/2020, present
  • Penn Medicine Princeton health, Plainsboro, New Jersey, Nurse/Charge Nurse/Preceptor-Emergency Department, 12/2018, 12/2020
  • RARITAN BAY MEDICAL CENTER, Perth Amboy, New Jersey, Nurse/Preceptor/Charge Nurse- Emergency Department, 9/2014, 12/2018

Certification Licensure

  • BLS, ACLS, & PALS Certified
  • New Jersey Nursing License-active
  • New Jersey Dental Hygiene License-active
  • Coaching/ mentoring certification


Qualifications Summary

  • Succession Program Penn Medicine Princeton health: Project management that focused on downtime procedures for the emergency room. Maintained and organized downtime paperwork and downtime flow boards in the emergency room. Education of staff on proper downtime policies and procedures. Presented proposed changes to triage form to include New Jersey board of health requirements to the ED RN Enterprise meeting. Outcome of project; ED nurses have current education of downtime documentation, policies and procedure of Penn Medicine.
  • Effective Communication: Leverage outstanding communication and interpersonal skills to establish trust-based relationships with patients and forge productive partnerships with colleagues. Utilized communication skills to convert 8 staff members from agency to core staff. Proven success educating patients and their families in treatment options and follow-up care. Acts as liaison between providers and nursing.
  • Educator/Preceptor: Utilization of evidence-based teaching to orient and train nursing staff to the emergency room. Mentor proficiency of over 50 new staff members this year, agency and core. Supervision of students, clinical instruction and evaluation of new staff. Monitor and report progress of new hires to assure success and positive patient outcomes.
  • Clinical Proficiencies: Utilization of evidence-based practice to provide patient care and education of new staff to ensure positive outcomes. Preceptor of new staff both agency and core staff. Worked closely with CNS to develop and implement a three-tier onboarding process for nurses hired to work in the ED with limited ED experience; such as a schedule beginning in the low acuity area, progressing to middle acuity and ending in the high acuity area to develop a sense of critical thinking that supports the ESI concept. Provides real time blood administration auditing in role of charge nurse. EMTALA audits and real time chart reviews.
  • Achievements / Strengths: Self-directed and results-focused; thrive in fast-paced, high-pressure work environments. Create and maintain shared documents to ensure budgetary compliance such as tracking of schedules, agency timecards, department needs, IP, and agency contracts. Nominated for Dianne Lanham Award for Leadership 2023, selected as Penn Medicine Spotlight employee, selected as a table leader at Penn Medicine downtime workshop. Active participant in shared governance and councils, including ethics committee. Effectively utilizes technology to improve departmental metrics.
  • Managerial /Financial: Strong leadership skills with a proven talent for resolving conflicts among peers and colleagues. Knowledge of financial and budget forecasting, operational budgets, capital budgets, and strategic planning. Assist in management of 76 employees, both core and agency. Oversight of employees during transition to new ED flow model that reduced average arrival to room time from 50 minutes to 4 minutes. Provided mentorship to over 15 new graduate nurses. Advocates for the mission and vision statement for the hospital organization.

Timeline

Assistant Nurse Manager

Penn Medicine Princeton health
12.2020 - Current

Nurse/Charge Nurse/Preceptor-Emergency Department

Penn Medicine Princeton health
12.2018 - 12.2020

Nurse/Preceptor/Charge Nurse- Emergency Department

RARITAN BAY MEDICAL CENTER
09.2014 - 12.2018

Master of Business Administration - MBA

Southern New Hampshire University

Master of Science - Nurse Executive

Chamberlain College of Nursing

Bachelor's degree of Science in Nursing -

Chamberlain College of Nursing

Associate of Science in Nursing -

Middlesex County College

Certificate in Dental Hygiene -

University of Pittsburgh
Tracy Kapoor