Tracy Kasperowski

• Process domestic and international orders, enter finished process data including but not limited to: order entry, coordination of shipments, invoicing and international documents.

• Interface with production, quality control and freight forwarders/shipping.

• Prepare documentation for shipments

• File customs documents with Chamber of Commerce (AES/ACE ITN and Certificates of Origin)

• Invoice completed sales orders

• Adhere to ISO 14001 & ISO 9001 certifications

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Designed individualized service plans that took into account clients' goals and preferences.
• Drove operational improvements which resulted in savings and improved profit margins.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Promptly responded to inquiries and requests from prospective customers.
• Effective liaison between customers and internal departments.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Investigated and resolved accounting, service and delivery concerns.

• Alerted instructor to student behavior or issues that needed to be addressed.
• Maintained positive attitude and affirmatively communicated with each student.
• Administered tests to class and graded papers.
• Contacted parents to discuss student progress and set up meetings.
• Supported teacher in development of individual learning strategies.
• Provided student support through special accommodations, extra assistance and assessments.
• Collaborated with teacher to create customized classroom environment that was integral to students' needs.
• Coordinated special education students and teacher assistant schedules with master schedule.
• Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.

• Developed documentation and logs of implemented solutions and generated and submitted weekly reports.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Optimized operational systems to maintain effective budgets and accurate documentation for permanent records.
• Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Designed individualized service plans that took into account clients' goals and preferences.
• Detailed program operations and participant activities with comprehensive recordkeeping.
• Drove operational improvements which resulted in savings and improved profit margins.