Jessica Dayton
Anaconda,MT
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fcr First Call Resolution
Anaconda, MT
08.2021 - 12.2021
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Scheduled patients for doctors appointment and helped patients access their online accounts.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Social Service Assistant
Anaconda Job Corps
Anaconda, MT
05.2020 - 02.2021
- Provided support to students in developing independent living skills, and helping students adjust to dorm settings.
- Maintained confidential records of client information according to agency policies and procedures.
- Facilitated workshops for community members on topics related to social services programs.
- Attended conferences or trainings related to social work principles..
- Utilized computer software programs such as Microsoft Office Suite or database systems when necessary.
- Provided campus security during campus closure.
Certified Nurse Assistant
Anaconda Nursing home
Anaconda, Montana
09.2019 - 01.2020
- Assisted patients with activities of daily living, such as bathing and dressing.
- Provided compassionate care to elderly, disabled and terminally ill individuals.
- Observed patient behavior and reported any changes to the supervising nurse.
- Maintained accurate records of patient progress and condition.
- Checked vital signs, including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Prepared rooms for incoming patients by setting up medical equipment and making beds according to hospital protocols.
Therapeutic Youth Mentor
Yellowstone Boys and Girls Ranch
Dillon , MT
07.2016 - 05.2017
- Assisted with the development of individualized plans for youth to achieve their goals.
- Facilitated group activities to help build social skills and increase self-esteem.
- Provided guidance, support, and encouragement to at-risk youth.
- Organized recreational activities such as field trips and sports teams.
- Collaborated with parents, teachers, counselors, and other professionals to ensure positive outcomes for youth.
- Maintained records of progress on goals and objectives set by youth participants.
- Created an environment that was safe and supportive for all participants in mentoring sessions.
Education
Associate of Science - Associates of Science
University of Montana Western
DillonSkills
- Problem-Solving
- Problem Resolution
- Inter-Department Collaboration
- Customer Satisfaction
- Customer Service
- Patient Care
- Csr Support
- Ms Office Applications
- Call Center
- Positive And Professional
- Continuous Improvement
- Phone Skills
- Computer Skills
References
References available upon request.
Timeline
Customer Service Representative
Fcr First Call Resolution
08.2021 - 12.2021
Social Service Assistant
Anaconda Job Corps
05.2020 - 02.2021
Certified Nurse Assistant
Anaconda Nursing home
09.2019 - 01.2020
Therapeutic Youth Mentor
Yellowstone Boys and Girls Ranch
07.2016 - 05.2017
Associate of Science - Associates of Science
University of Montana Western