TRACY KROMRIE
Phoenix,AZ
Summary
Hardworking and reliable Office Support focused on going above and beyond to support team and serve customers. Trained in different fields and offering top-notch customer support skills. Friendly and energetic professional with remarkable communication and prioritizing skills. Motivated to continue to learn and grow as professional in any type of business.
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Diligent Healthcare Professional
with proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
38
38
years of professional experience
Work History
Medicaid Advocate
UHC
Minnetonka, MN
11.2022 - Current
- Assist with enhancing company's productivity by responding to complex customer calls; demonstrating initiative by assisting immediate Supervisor and Business Management with special projects as assigned.
- Manage Call volume through familiarization with complex system applications such as Facets platforms, while simultaneous assisting customers on calls;
- Promotes high level of customer service while assisting to resolve customer inquiries regarding benefits and eligibility information with continued focus on meeting or exceeding Quality Metric requirements each month.
- Document all calls with regards to customers inquiries accurately and effectively.
- Handles customer questions, complaints and order's with the highest degree of courtesy and professionalism to resolve the customer issues with one call resolutions.
- Demonstrates the ability to work in one or multiple queues/skill sets over various member contact channels.
- Consistently met or exceeded the established productivity, scheduled adherence and quality standards.
- Regularly worked with providers in order to process prior authorization, resubmit claims and help with getting prescriptions filled on our members behalf.
Ops Specialist/Loan Originator and Processor
Suburban Mortgage Inc
Phoenix, AZ
07.1997 - 08.2022
- Responsible for Loan Quality review of all files submitted to underwriting for final loan approval. Uploaded loan files to investors and was our point of contact with the investors until the file was ready to close. Cross trained in several different departments to fill in when needed; Disclosure Desk - preparing and sending out all disclosure packages.
- Prepared and sent out Closing Disclosures. Support for production with troubleshooting or questions on internal processes or system issues. Licensed Mortgage Originator. While in Operations I continued to process all types of loans to keep up on current changes and also originated loans.
- Licensed Mortgage Originator NMLS#214791 - Identify customer needs, explores all options and suggest different type of loans. Loan Processor -Processed all loan types including FHA, Va, Conventional, DPA’s, 184 tribal loans, jumbo and broker files. Ordered all necessary supporting documentation such as voe, title, appraisal, transcripts, case numbers. Analyzing information regarding a borrowers income, assets and debts to determine the proper loan program for the borrower.
Owner
Flower Fountain
Pinetop, AZ
11.1987 - 08.1997
- Hired and trained all employees. Accounts payable and receivable, Payroll including monthly and quarterly tax reports. Negotiated with vendors to gain optimal pricing on products and delivery. Managed all daily operations.
Education
No Degree - General Studies
Wenatchee Valley CC
Wenatchee WaSkills
- Flexible Schedule
- Task prioritization
- Problem-solving
- Computer Skills
- Loyal Employee
- People Orientated
- Good Work Ethic
- Critical Thinking
- Teamwork
- Customer Service
- Reliable & Trustworthy
- Microsoft Office
Accomplishments
Employee of the month
change champion
Bravo recognitions
Timeline
Medicaid Advocate
UHC
11.2022 - Current
Ops Specialist/Loan Originator and Processor
Suburban Mortgage Inc
07.1997 - 08.2022
Owner
Flower Fountain
11.1987 - 08.1997
No Degree - General Studies
Wenatchee Valley CC
Employee of the month
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