Tracy Lafler
Austin
Summary
Detail-oriented individual with exceptional customer service skills. Demonstrates strong teamwork, problem solving, time/inventory management, and loss prevention. Values safety in a fast-paced environment .
Overview
17
17
years of professional experience
1
1
Certification
Work History
Amazon Delivery and Flex Driver
Amazon and 3Dreamers
Austin, TX / Lakeland FL
08.2021 - Current
- Assisted in training new drivers on safety protocols and operational procedures by sharing knowledge gained through experience, ultimately enhancing overall team competency.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Monitored inventory levels on the vehicle, ensuring adequate supplies were available for successful deliveries throughout each shift.
- Conducted vehicle inspections to maintain compliance with safety regulations and company standards.
- Managed customer interactions professionally, addressing inquiries and resolving delivery issues effectively.
- Collaborated with warehouse teams to streamline loading processes, enhancing overall productivity.
Bakery Clerk
Publix
Plant City, FL
09.2017 - 12.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of bakery display cases to ensure appealing presentation.
- Operated bakery equipment safely while adhering to food safety and sanitation standards.
- Collaborated with team members to manage inventory levels and restock supplies efficiently.
- Trained new employees on operational procedures and customer service best practices.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Ran bakery register
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
Shipt Shopper
Shipt HQ
Birmingham, AL
01.2017 - 07.2019
- Managed order fulfillment, ensuring accurate picking and delivery of customer requests.
- Utilized Shipt app for efficient route planning and real-time inventory management.
- Collaborated with team members to enhance customer service and resolve issues promptly.
- Trained new shoppers on operational procedures, promoting adherence to quality standards.
Home Health Care Provider
Hospice
Plant City, FL
04.2009 - 07.2018
- Assisted patient with daily living activities, promoting independence and quality of life.
- Developed personalized care plans in collaboration with interdisciplinary teams for optimal patient outcomes.
- Maintained a clean and safe environment for patient by adhering to infection control policies and performing routine housekeeping tasks as needed.
- Addressed emergency situations promptly and effectively while adhering to established protocols for crisis intervention and escalation when necessary.
- Researched and recommended community resources to meet client's needs.
- Provided critical end-of-life care, ensuring comfort and dignity for terminally ill patient.
Education
Bachelor of Science - Education And Biochemistry
Western Michigan University
Kalamazoo, MIFlight Attendant - Cabin Crew Training
Frontier Airlines
Orlando, FLNurse Aide Training And Competency Program - Nurse Aide
Texas Regional Health Care Clinic
Austin, TX03.2026
CPR - Medical
American Heart Association
Lakeland, FLSkills
- Customer service
- Inventory Management
- Punctual and reliable
- Heavy lifting
- Relationship/Team building
- Safety protocols and management
- Teamwork and collaboration
- Register experience
- Conflict resolution
- Loss and accident prevention
Certification
Amazon Level 3 Certification w/fantastic standings
Timeline
Amazon Delivery and Flex Driver
Amazon and 3Dreamers
08.2021 - Current
Bakery Clerk
Publix
09.2017 - 12.2019
Shipt Shopper
Shipt HQ
01.2017 - 07.2019
Home Health Care Provider
Hospice
04.2009 - 07.2018
Bachelor of Science - Education And Biochemistry
Western Michigan University
Flight Attendant - Cabin Crew Training
Frontier Airlines
Nurse Aide Training And Competency Program - Nurse Aide
Texas Regional Health Care Clinic
CPR - Medical
American Heart Association