Tracy LaPatka
Angora,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Manager
Crescent Bar & Grill
05.2020 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Office Manager
Waschke Family Chevrolet
01.2018 - 03.2020
- Maintained computer and physical filing systems.
- Entered all customer repair orders into the computer.
- Daily deposits and paid invoices.
- Entered and filed car titles on vehicle sales.
Bartender
Crescent Bar & Grill
04.2012 - 11.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Airline Reservation Agent
Delta Airlines
12.2011 - 04.2012
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Handled billing information over phone.
Owner/Operator
Old Muni Bar
06.2006 - 08.2011
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
Bartender
Old Muni Bar
12.2000 - 06.2006
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Registrar/File Clerk
Mesaba Clinic
11.1998 - 11.2000
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Cook High School
05.1997
Skills
- Staff Development
- Business Development
- Expense Tracking
- Marketing
- Business Administration
- Staff Management
- Time Management
- Customer Relationship Management (CRM)
- Operations Management
Timeline
Manager
Crescent Bar & Grill
05.2020 - 09.2023
Office Manager
Waschke Family Chevrolet
01.2018 - 03.2020
Bartender
Crescent Bar & Grill
04.2012 - 11.2017
Airline Reservation Agent
Delta Airlines
12.2011 - 04.2012
Owner/Operator
Old Muni Bar
06.2006 - 08.2011
Bartender
Old Muni Bar
12.2000 - 06.2006
Registrar/File Clerk
Mesaba Clinic
11.1998 - 11.2000
High School Diploma -
Cook High School
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