Tracy Livingston
Worthington,IN
Summary
Accomplished professional with a proven track record at Developmental Services Inc, adept in critical thinking and computer proficiency. Excelled in building trust within the community, enhancing client well-being, and streamlining case management. Demonstrated exceptional multitasking and organizational skills, achieving significant improvements in customer relations and department efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy
Greene County Court House Treasurer's Office
08.2024 - Current
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Assisted in budget planning and management, allocating resources strategically for optimal department performance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Direct Support Professional
Developmental Services Inc
11.2015 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Scheduled daily and weekly care hours for client caseload.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Linton Stockton High School
Linton, IN05-2003
Skills
- Decision-making
- Public relations
- Report writing
- Meetings and presentations
- Time management
- Multitasking and organization
- Verbal and written communication
- Record keeping
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Microsoft PowerPoint
- Clerical support
- Filing
- Spreadsheets
- POS systems expert
Certification
Adult and Pediatric First Aid/CPR/AED
12/29/23 to 12/29/25
Certificate ID: 01DKHBV
Timeline
Deputy
Greene County Court House Treasurer's Office
08.2024 - Current
Direct Support Professional
Developmental Services Inc
11.2015 - Current
Adult and Pediatric First Aid/CPR/AED
12/29/23 to 12/29/25
Certificate ID: 01DKHBV
High School Diploma -
Linton Stockton High School
Similar Profiles
Reina ReynaReina Reyna
Program Analyst at Dallas County Treasurer's OfficeProgram Analyst at Dallas County Treasurer's Office
Kourtney RosenthalKourtney Rosenthal
Crawford County, Kansas Motor Vehicle Clerk at Crawford County Treasurer's OfficeCrawford County, Kansas Motor Vehicle Clerk at Crawford County Treasurer's Office
Michelle BieriMichelle Bieri
Deputy Treasurer at Newaygo County Treasurer's OfficeDeputy Treasurer at Newaygo County Treasurer's Office