Tracy Martinez
Summary
Business management and customer relations specialist with a focus on training and development. Proven ability to enhance team performance and maintain strong customer relationships through effective communication and contract negotiation. Results-driven business management and customer relations specialist leveraging expertise in training, emergency response planning, and vendor management. Consistently improves service delivery and customer satisfaction through proactive communication and strategic contract negotiations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Field Service Technician/Field Operations Specialist
Independent low voltage tech/Subcontractor
Sherman
01.2024 - Current
- Performs basic point-to-point troubleshooting on CCTV, Burglar, Fire, Keyless Access and Intercom equipment.
- Performs regular preventative maintenance functions and building assessments to include physical inspection, written reporting, and repair of all life safety devices.
- Inspects and coordinates work performed by authorized vendors to ensure projects meet scope of work, project specifications, and guideline requirements.
- Responsible for maintaining regular communication with supervisor and management staff through the use and check of email, mobile phones, regular team meetings, direct connect device, PDA, work order system, and other communication tools.
- Conducts interdepartmental training as required and basic troubleshooting, installation, and configuration of all other life safety devices to include but not limited to surveillance equipment, keyless access components, intercom systems, IP address validations, analog and digital clocks, fire/burg components, and others as required.
- Performs barcoding, camera validations, cable labeling, floor plan mapping, and other inventory activities for all life safety system devices.
- Responds as directed to emergency and non-emergency life safety system failures, including fire/burglary system outages and alarm calls.
- Manages the time and attendance function in the work order system to input project time, daily work, and leave time requirements; enter ticket status updates; and place materials requests.
- Collects and maintains an accurate inventory of all in-use life safety equipment, maintain service records, upgrades, and warranty information.
- Maintains strong written and effective oral communication skills for both internal and external stakeholders, customers, and peers.
- Required to have prompt, regular attendance in-person and be available to work on-site, in-person during regular business hours and as needed.
- For the past few months since leaving my previous employer I have subcontracted out to various companies such as Flex Tech and other companies doing construction here and the surrounding areas. Focusing mostly with Cat 5 and 6 cables, very minor fiber, and coax when needed.
- Conducted routine maintenance on various electronic systems and equipment.
- Diagnosed and repaired faults in security and communication systems.
- Installed low voltage systems in residential and commercial properties.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Drove and maintained company vehicle, keeping in peak condition.
Route Service Supervisor
Unifirst
01.2023 - 01.2024
- Training and Development: Responsible for training and developing your team of Route Service Representatives, ensuring they have the necessary skills to excel in their roles.
- Service Requests: Responding promptly to service requests is essential. As a supervisor, you'll coordinate and manage the team's response to customer needs.
- Contract Negotiations: You'll engage in contract negotiations with customers, ensuring contract renewals and maintaining strong relationships.
- Customer Relationships: Building strong relationships with both customers and your team is crucial. Effective communication and collaboration are essential for providing excellent customer service.
- Collaboration with Leadership: Working closely with other leadership and management team members, you'll contribute to providing the best possible customer service and product programs.
- The Route Service Supervisor position at UniFirst Corporation involves overseeing a team of Route Service Representatives who deliver to various customers throughout the day. These customers range from small family-owned businesses to major corporate locations.
Universal Technician
Terminix
01.2023 - 12.2023
- Inspect property: Determine the problem, and implement the most effective solution by locating, identifying, destroying, and controlling pests.
- Maintain equipment and company vehicles: Make sure all vehicles are clean and in proper working condition.
- Operate insulation equipment: Operate device with specially treated insulation.
- Make exclusion repairs: This is for pest prevention.
- A Pest Control Technician is a professional who uses various techniques to eliminate pests from residential, commercial, and industrial facilities. They identify pest problems and choose an effective approach to remove pests from the property.
Life and Health Insurance Broker
Independent Broker
01.2020 - 12.2023
- Represent policyholders: By partnering with multiple life insurance companies and presenting them with the best options to suit their coverage needs and budget.
- Complete Contracts: Write contracts for policyholders to ensure they get the best possible offer.
- Keep detailed records: Store sensitive material of all clients in the CRM as well as maintain all personal information in complete confidentiality.
- Marketing: Find new potential policyholders.
- Much like working with prior companies, this is taking care of families with various policies. Unlike prior insurance sales where I spent much of my time out meeting the clients and potential clients, here I did everything remotely. All our meetings, marketing, and conferences are done via Zoom, google chat, and telephone. Ultimately the result is making sure policyholders have the coverage they need.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Advised clients on insurance coverage options and policy details.
- Analyzed client needs to recommend appropriate insurance products.
- Negotiated terms and conditions with insurance carriers for optimal coverage.
- Conducted market research to stay updated on industry trends and regulations.
- Educated clients on risk management strategies and best practices in insurance.
Independent Life Insurance Broker
Select Quote
01.2022 - 12.2022
- Represent policyholders: By partnering with multiple life insurance companies and presenting them with the best options to suit their coverage needs and budget.
- Complete Contracts: Write contracts for policyholders to ensure they get the best possible offer.
- Keep detailed records: Store sensitive material of all clients in the CRM as well as maintain all personal information in complete confidentiality.
- Marketing: Find new potential policyholders.
- This has been a very new experience for me. I love the fact that I get to help policyholders protect their families in the instance something happens, ensuring they get to possibly pay off a home or are financially taken care of.
Owner/Operator
Southern Made Contracting LLC
01.2016 - 12.2020
- Office Duties: Set up and handle sales, marketing, tax information, payroll, ordering, bids, job dates, etc.
- Construction: General contracting and building.
- Installations: Outlet installs and repairs, pulling cable through conduit for various outdoor and indoor projects. Outdoor Camera installations and low voltage repairs. doorbell, thermostat, telecommunications, business, and residential networking. Entertainment set up TV, audio, and LED.
- Plumbing: Work and repair plumbing issues from faucet and toilet replacements to pipe work inside and outside of businesses and residential.
- Business Logs: Keep detailed records of all work done, receipts for supplies, customers work done, and locations.
- On Location: From the beginning to the end of every project I ensure it is done with precision and customer satisfaction.
- I have learned many great things from running this business. It has been challenging, my entire life I have worked for someone else, and I didn't realize all the elements in place to make a business run smoothly. I think after doing this I can truly do some great things for another company.
Craft Bartender/Mixologist
Choctaw Casino
01.2010 - 12.2020
- Information: Memorize drink prices, recipes, and weekly and monthly specials.
- Personal Accountability: Keep a detailed record of daily sales, money drawn, and nightly deposits.
- Customer Service: Give every customer satisfactory service with a smile.
- This job is a high pace, and you must keep up or you're going to drown yourself with customers trying to get service. You cannot get frustrated no matter the circumstance. You want to give every guest a unique experience.
Field Technician
Rhino Communication
01.2011 - 12.2013
- Products and services: Install Internet and VOIP equipment.
- Installations: Run cable and build tripods for antenna and dish components. Build networking systems and VOIP for business and residential customers.
- Troubleshoot: Inspect and repair damaged equipment and look for networking errors.
- Time logsheet: Maintain hours and times worked including holiday and PTO via spreadsheet.
- Knowledge of wiring: With setting up the network you needed to have a knowledge of Cat 5 and 6 cables. This includes color coding and canceling the cable as well as running the lines to the desired locations for their functions.
- This is a very hands-on job. You must be extremely careful and always watch your surroundings. You also must know specific details about the kind of equipment that is on each tower and where the tower is located from your location.
General Manager
LA Fitness
01.2007 - 12.2009
- Operations: Ran and maintained personal training and sales staff. Prepare meetings and classes etc.
- Sales, marketing, and team building: Kept sales up and taught sales staff the importance of teamwork and the importance of service.
- Administration: Wrote the work schedules and kept recorded documents of all transactions corporate accounts and sales logs.
- This job taught me to have patience and be ready for anything. I worked on all aspects of the foundation for any business in the company. I went from entry-level to management and showed others how to do the same.
Indirect fire and support specialist/Weapons and Combatants Instructor
United States Army
01.2003 - 12.2008
- Tracking and sighting: Set up and locate the target through precise coordinates.
- Field training: Trained in ground tactical combat, convoys, and mortars.
- Instructor: Trained soldiers in weapons and hand-to-hand combat.
- Specific training: Mastered and received awards in all weapons systems used and operated.
- In the field: Worked with teams of the best-trained soldiers in the world to conquer and overcome all objectives by any means necessary.
- I was trained to be proficient at everything I applied myself to no matter the circumstance. I learned how to be calm and handle situations in a timely fashion. I was taught to be a team player, and how to learn from one another and grow. I worked with a great team, and we accomplished every mission presented to us.
Education
Associates - Applied Science
Ashworth College
Strength and Conditioning -
AAAI/ISMA
Skills
- Presentation skills
- Effective communication
- Resilience in sales
- Customer empathy
- Telecommunications and networking
- Blueprint reading and planning
- Budgeting and bidding
- Craft cocktail expertise
- High-volume bartending
- CCTV troubleshooting
- Life safety systems management
- Contract negotiation
- Inventory control
- Emergency response planning
- Attention to detail
- Technical training
- Problem resolution
- Self-Directed
- Customer relations
Certification
- Texas Security Licensed
- Texas Fire Marshall Licensed
- Life and Health Insurance Licensed
- DOT Certified
Timeline
Field Service Technician/Field Operations Specialist
Independent low voltage tech/Subcontractor
01.2024 - Current
Route Service Supervisor
Unifirst
01.2023 - 01.2024
Universal Technician
Terminix
01.2023 - 12.2023
Independent Life Insurance Broker
Select Quote
01.2022 - 12.2022
Life and Health Insurance Broker
Independent Broker
01.2020 - 12.2023
Owner/Operator
Southern Made Contracting LLC
01.2016 - 12.2020
Field Technician
Rhino Communication
01.2011 - 12.2013
Craft Bartender/Mixologist
Choctaw Casino
01.2010 - 12.2020
General Manager
LA Fitness
01.2007 - 12.2009
Indirect fire and support specialist/Weapons and Combatants Instructor
United States Army
01.2003 - 12.2008
Associates - Applied Science
Ashworth College
Strength and Conditioning -
AAAI/ISMA