Tracy Masse-James
Fairfield,USA
Summary
Dedicated Immigration Services Assistant adept at managing complex data and ensuring compliance with immigration regulations. Strong attention to detail and commitment to maintaining accurate records and correspondence. Skillful in collaborating with teams to enhance operational efficiency and uphold high standards of service.
Overview
3
3
years of professional experience
Work History
Immigration Services Assistant-Office Automation G6
United States Citizenship and Immigration Services
Essex Junction, USA
06.2023 - Current
- Ensured compliance with regulations for automatic revocation of petitioner files while generating correspondence to inform stakeholders
- Research petitioner data across numerous databases to review and determine if the requirements are met or if they are missing pertinent information
- Consider whether the application was complete and filled out properly and that the applicant does not pose any national security threat, public safety, or other concerns
- Analyze appropriate information: interpret and apply immigration laws, policies and procedures
- Account and track incoming and outgoing work using RAILS
- Collaborate with supervisors to work on priority pending
- Communicated clearly and professionally in all forms of communication, enhancing collaboration within and outside of VSC
- Create accurate response letters for petitioner's request
- Determined resolutions for issues and file discrepancies, facilitating accurate case processing
- Continuously update Excel spreadsheets to actively track files
- Maintained and created detailed spreadsheets and databases to organize information efficiently.
- Consistently updated databases with relevant information to ensure data accuracy.
- Review all work for accuracy and completeness
- Remained informed about all updates related to applications such as STACKS, ELIS, and others.
- Respond to case specific inquiries, from co-workers or officers
- Share knowledge base of government regulations to answer questions from co-workers
- Limited information sharing to authorized personnel to ensure confidentiality.
- Continue to cross-train in all areas of Adjudicative Support Team to grow knowledge base
- Volunteer for coaching of new co-workers, on processes I feel confident on
- Department of Homeland Security, Vermont Service Center
Immigration Services Assistant-Office Automation G5
United States Citizenship and Immigration Services
Essex Junction, USA
11.2023 - 06.2024
- Complete all petitions by priority
- Create and provide electronic immigration petitions for Adjudication
- Process electronic and paper applications and petitions for Immigration Officers
- Assist with adjudicator requests and retrieve files for their review
- Provide direct assistance for Federal personnel requesting immigrant files
- Requested files from external and internal offices.
- Work collaboratively with team to complete priority files
- Analyze and document the amount of work coming into the office in the morning
- Provide training for new employees
- Clean and prepare files for scanning
- Scan each file and verify that it is readable for Adjudicators and everyone that looks at them
- Scan, modify, update, and correct data contained in electronic database systems
- Upload physical petitioner files and correspondence onto computer software to make digital
- Completed scanning of Premium I-129 and non-premium I-129 petitions to ensure accurate digital records.
- Processed I-918s, I-914s, I-765s, and I-131s.
- Executed scanning of O & P files, producing digital copies for improved access.
- Input information and scanned biometrics for petitioner's files.
- Verifying all information in multiple systems for accuracy, completeness, and matching correlating petitions and applications.
- Conduct file searches and consolidations while managing local transfers of files
- Created and managed physical and electronic case files, ensuring accurate maintenance of files and correspondence
- Utilized critical thinking to research, review, and resolve issues with files and correspondence across multiple databases and tracking systems
- Operate and maintain office equipment such as, Kodak scanners, computers, barcode machines, photocopiers, and flat scanners
- Department of Homeland Security, Vermont Service Center
Education
High School Graduate -
Bellows Free Academy
St. Albans, VT06-1984
Skills
- Regulatory Compliance
- Case Management
- Document Processing
- Data entry
- File tracking
- Detail-Oriented
- Time Management
- Organizational efficiency
- Team collaboration
- Written Communication
- Verbal Communication
- Positive and professional
Awards
Team of the Year Award, United States Citizenship and Immigration Services, Department of Homeland Security, Vermont Service Center, 10/16/24
Timeline
Immigration Services Assistant-Office Automation G5
United States Citizenship and Immigration Services
11.2023 - 06.2024
Immigration Services Assistant-Office Automation G6
United States Citizenship and Immigration Services
06.2023 - Current
High School Graduate -
Bellows Free Academy