Derek Case
Hickman
Summary
Dedicated immigration services professional with expertise in document processing, compliance review, and customer support. Proven ability to enhance operational efficiency through developing standard operating procedures and training colleagues on USCIS processes.
Overview
12
12
years of professional experience
Work History
Immigration Services Assistant Office Automation
Department of Homeland Security
Lincoln
01.2019 - Current
- Supported immigration services operations in background check unit and national security adjudications unit by managing correspondence and processing documents.
- Prescreened applications and submissions for accuracy and eligibility of USCIS customers.
- Resolved routine and complex inquiries as subject matter expert for security and fraud division.
- Initiated security checks utilizing law enforcement databases per DHS/USCIS regulations.
- Developed standard operating procedures for security fraud and clerical processes, increasing efficiency.
- Trained colleagues on USCIS processes to ensure timely results in operations.
- Created and monitored records for notices to appear in compliance with regulatory standards.
- Assisted in preparing reports and documentation for compliance with federal regulations.
- Conducted courier services and provided customer support to enhance operational efficiency.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Immigration Services Clerk
USCIS
Lincoln
11.2014 - 01.2018
- Processed applications and petitions for immigration benefits.
- Reviewed documentation for compliance with federal regulations.
- Maintained accurate records in the electronic filing system.
- Assisted applicants with inquiries about immigration procedures.
- Coordinated communication between applicants and government agencies.
- Organized case files to support efficient processing workflows.
- Verified accuracy of all paperwork prior to submission for processing.
- Handled incoming calls to provide information and support to clients. in a courteous manner while providing excellent customer service.
- Answered phones in a courteous manner while providing excellent customer service.
- Organized and maintained filing systems for confidential documents.
- Utilized computer software programs to create reports, labels, forms.
- Scanned documents into digital formats ensuring accuracy of content.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Trained new staff on office procedures and best practices.
- Supported office clerical functions using word processing and other software, email and office machines.
- Drafted memos for internal communication to keep team informed., letters, emails, reports, presentations as requested by management.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
Education
Some College (No Degree) - Electrical Mechanical Technician
United States Air Force
Cheyenne, WYSkills
- Compliance review
- Data entry
- Records management
- Standard operating procedures
- Operational efficiency
- Case coordination
- Customer service
- Correspondence management
- Project management
- Training and development
- Attention to detail
- Problem solving
- Decision-making
- Time management
- Workload management
- Team collaboration
- Effective communication
- Verbal and written communication
- Conflict resolution
- Administrative duties
Accomplishments
- 2 Time Top 10% Award in 2023
- NSC Heritage Award in 2018
Timeline
Immigration Services Assistant Office Automation
Department of Homeland Security
01.2019 - Current
Immigration Services Clerk
USCIS
11.2014 - 01.2018
Some College (No Degree) - Electrical Mechanical Technician
United States Air Force