Tracy Matthias
De Pere,United States
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
21
21
years of professional experience
Work History
Utility Clerk
Wisconsin Public Service
Green Bay, WI, United States
02.2025 - Current
- Assisted customers with inquiries and provided prompt service to enhance overall satisfaction.
- Processed Residential and Commercial applications accurately and efficiently.
- Handled customer complaints with professionalism and empathy, when resolving issues.
- Contributed to a positive work environment by promoting teamwork and open communication among staff.
Customer Service Representative
Wisconsin Public Service
Green Bay, WI
12.2022 - 02.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed high-volume customer calls and emails, effectively prioritizing and addressing concerns with a focus on efficiency.
- Resolved conflicts and negotiated solutions with customers, enhancing their overall experience and loyalty to the brand.
- Ensured compliance with company policies and procedures while handling customer interactions professionally.
- Engaged in continuous learning and professional development to enhance customer service skills and knowledge.
- Maintained a positive and professional demeanor during all customer interactions, contributing to a supportive team atmosphere.
- Handled difficult situations with empathy and professionalism, turning negative experiences into positive outcomes.
- Coordinated with other departments to resolve complex customer issues, enhancing interdepartmental collaboration.
Human Resource Manager
Le Tourneau Plastics Inc.
Oconto, WI
02.2021 - 08.2022
- Managed full-cycle recruitment processes.
- Developed and implemented HR policies and procedures to enhance organizational effectiveness and compliance with labor laws.
- Facilitated employee training and development programs.
- Conducted employee engagement surveys and analyzed feedback to devise action plans that foster a positive work environment.
- Advised management on HR-related issues, providing guidance on compliance, employee relations, and conflict resolution strategies.
- Coordinated benefits administration and open enrollment processes, enhancing employee awareness of available resources and options.
- Managed employee relations by addressing grievances and resolving conflicts.
- Developed and maintained the company’s job description library, ensuring roles aligned with business objectives and industry standards.
- Conducted exit interviews and analyzed data to identify trends and areas for organizational improvement.
- Oversaw compliance with labor regulations, ensuring all HR practices adhered to local, state, and federal laws.
- Collaborated with leadership to establish diversity and inclusion initiatives, improving recruitment practices and workplace culture.
Human Resources Coordinator
Menards
Appleton, WI
10.2016 - 10.2019
- Coordinated recruitment efforts by developing job descriptions, posting vacancies, and managing candidate communication.
- Onboarded employees, ensuring a smooth transition for new hires and compliance with organizational policies.
- Managed payroll processing and resolved discrepancies to ensure timely and accurate employee payments.
- Developed and maintained HR metrics and reports to support strategic decision-making.
- Facilitated conflict resolution processes and provided support in employee relations matters.
- Assisted in the administration of employee benefits programs, providing information and support to staff regarding options and claims.
- Conducted exit interviews to gather feedback and identify areas for organizational improvement.
Real Estate Agent
Lakeshore Realtors
Manitowoc, WI
08.2005 - 04.2007
- Facilitated property showings and open houses to engage potential buyers.
- Developed comprehensive market analyses to inform pricing strategies for listings.
- Cultivated strong client relationships, ensuring exceptional service throughout transactions.
- Negotiated contracts effectively, securing favorable terms for clients in competitive markets.
Education
Bachelor of Science - Human Resource Management
Silver Lake College of the Holy Family
01.2014
Bachelor of Science - Business Administration
Silver Lake College of the Holy Family
01.2014
Skills
- Sales
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
- Effective communication
- Verbal and written communication
Timeline
Utility Clerk
Wisconsin Public Service
02.2025 - Current
Customer Service Representative
Wisconsin Public Service
12.2022 - 02.2025
Human Resource Manager
Le Tourneau Plastics Inc.
02.2021 - 08.2022
Human Resources Coordinator
Menards
10.2016 - 10.2019
Real Estate Agent
Lakeshore Realtors
08.2005 - 04.2007
Bachelor of Science - Business Administration
Silver Lake College of the Holy Family
Bachelor of Science - Human Resource Management
Silver Lake College of the Holy Family