Tracy Mccray
Jacksonville,FL
Summary
Dedicated healthcare professional with experience at Baptist Health Medical Center, skilled in vital signs monitoring and patient care. Known for compassion and effective communication, I enhance patient satisfaction and streamline care processes. Proven ability to collaborate with teams and maintain HIPAA compliance, ensuring a safe and supportive environment for all patients.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
CNA/HHA
American in Home Care
2018 - Current
- Assisted clients with daily living activities, enhancing comfort and well-being.
- Monitored vital signs and documented changes in health status for care coordination.
- Communicated effectively with healthcare professionals to ensure quality patient care.
- Provided companionship and emotional support to clients, improving their overall satisfaction.
- Maintained cleanliness and safety of client environments, promoting a hygienic space.
- Coordinated transportation for clients to medical appointments, ensuring timely access to care.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
PCT
Baptist Health Medical Center
2022 - 2025
- Assisted in patient monitoring, ensuring vital signs remained stable and accurate.
- Provided support in daily living activities, enhancing patient comfort and mobility.
- Administered basic care procedures, adhering to established safety protocols and standards.
- Collaborated with healthcare team to streamline patient care processes and improve efficiency.
- Documented patient information accurately in electronic health records, maintaining confidentiality and compliance.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Assisted nursing staff with medical procedures to support patient care plans.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
Loan Servicing Associate
Select Portfolio Servicing
2016 - 2018
- Processed loan payments and monitored account statuses for accuracy and compliance.
- Assisted customers with inquiries, resolving issues efficiently and enhancing satisfaction.
- Conducted data entry into loan servicing systems, ensuring timely updates and accuracy.
- Collaborated with team members to streamline loan processing procedures and improve workflows.
- Increased borrower retention through excellent customer service and clear communication of available options for struggling borrowers.
- Coordinated communication between departments to ensure seamless loan servicing operations.
- Enhanced customer satisfaction by addressing and resolving loan servicing inquiries in a timely manner.
- Contributed to team success, collaborating with colleagues to manage complex loan portfolios effectively.
- Maintained compliance with federal regulations, staying current on industry changes and adjusting procedures accordingly.
- Reduced delinquencies with proactive borrower communication and tailored payment plans.
- Facilitated smooth loan transactions, coordinating with title companies, escrow agents, and other stakeholders throughout the process.
- Collaborated with legal counsel during foreclosure proceedings, providing necessary documentation and support throughout the process.
- Provided exceptional customer service while handling sensitive information pertaining to clients'' financial situations.
- Negotiated loss mitigation solutions for distressed borrowers, mitigating potential losses for the company.
- Prevented foreclosures by proactively identifying at-risk borrowers and offering assistance programs or modifications as needed.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville Florida Diploma - CNA/HHA
Affordable Training
Jacksonville Florida Associate of Science - Occupational Therapy
Keiser University
Jacksonville, FLSkills
Time management
Patient care
Vital signs monitoring
Compassion and empathy
HIPAA compliance
Basic life support
Maintaining confidentiality
Patient transfers
Emergency response
Complex Problem-solving
Critical thinking
Active listening
Team collaboration
Certification
CNA
BLS
Timeline
CNA/HHA
American in Home Care
2018 - Current
PCT
Baptist Health Medical Center
2022 - 2025
Loan Servicing Associate
Select Portfolio Servicing
2016 - 2018
High School Diploma -
Andrew Jackson High School
Diploma - CNA/HHA
Affordable Training
Associate of Science - Occupational Therapy
Keiser University