Tracy McCullum
Lawrenceville,GA
Summary
Highly skilled Epic Consultant with broad experience in healthcare IT, specializing in Epic system optimization and problem resolution. Demonstrated project management and team leadership strengths, coupled with sound knowledge of healthcare operations and workflow analysis. Significant impact was made in previous roles through successfully implementing software upgrades, improving data integrity and user satisfaction.
Overview
6
6
years of professional experience
Work History
Epic Consultant
Cleveland Clinic Union Hospital
Dover, Oh
09.2023 - 10.2023
- Increased efficiency and functionality of Optime, Orders, and ClinDoc systems
- Provided support in implementing new workflows by offering assistance to clinical staff.
- Enhanced workflow efficiency by offering Orders and ClinDoc support to physicians, nurses, and surgeons on the Acute.
- Implemented Epic modules for improved efficiency in care unit workflow
- Provided elbow support for CPOE implementation and aided in the development of physician templates.
- Streamlined end user training, maximizing system capability and performance.
- Created and customized note templates and saved personalized order favorites
Epic Classroom Trainer Facilitator and ATE Support
St. Michaels Hospital
, Tx
06.2023 - 07.2023
- Collaborated with classroom trainer to deliver effective instruction in a technology-driven learning environment
- Ensured clinical staff had access to effective learning materials for efficient Epic module utilization
- Facilitated smoother learning by mediating
- Aided in the incorporation of multiple approaches to enhance learning
Epic Zone Coordinator
Cleveland Clinic Martin South Hospital
Stuart, Fl
04.2023 - 05.2023
- Assisted in enhancing workplace efficiency through effective coordination with team lead
- Collaborated with team lead to effectively communicate goals
- Assisted in task delegation with team lead
- Ensured accountability of all consultants by rounding on units
Consultant
Cleveland Clinic, Epic
06.2022 - 07.2022
- Successfully implemented strategic improvements to boost TTC efficiency in ASAP, Stork, Optime, and Ambulatory platforms.
- Collaborated with Cleveland Clinic Informatics team in entering help desk tickets
- Provided virtual ATE support using LogMeIn app for assistance on all experienced modules through Microsoft Teams
- Assisted in troubleshooting and problem solving, while implementing new workflows.
- Handled client phone inquiries promptly and efficiently via Amazon Connect
Epic Consultant
NCH Birth Center
Naples, Fl
05.2022 - 06.2022
- Implemented workflows using the Stork module to assist clinical staff.
- Assisted in the development of macros for anesthesia staff
- Contributed to the implementation of Intraoperative workflows for Anesthesia
- Provided Anesthesia, Orders, and ClinDoc support to healthcare professionals in the Birth Center
- Utilized the personalization lab to create templates and store order favorites, improving provider workflow.
Epic Consultant
BJC Academics
St. Louis, MI
04.2022 - 05.2022
- Enhanced efficiency and accuracy of Optime, Anesthesia, and ClinDoc software systems.
- Streamlined provider personalization lab workflow through the implementation of templates and a well-organized system for order favorites
- Provided support to physicians, nurses, and surgeons in the OR by assisting with Optime/Anesthesia, Orders, and ClinDoc.
- Assisted in the development of macros for anesthesia.
- Implemented ClinDoc module to assist clinical staff with workflow and patient care.
Epic Consultant
Alice Hyde Medical Center
Malone, Plattsburgh, NY
02.2022 - 03.2022
- Streamlined anesthesia processes by introducing shadow charting technique.
- Aided end users in successfully navigating and completing documentation assignments within a functioning Epic system
- Contributed to enhancing personalized experiences for clients
- Assisted in the development of macros for anesthesia
- Assisted in all aspects of anesthesia care, from pre to post anesthesia
Epic Trainer
University of Vermont Dialysis
Burlington, Vermont
09.2021 - 02.2022
- Developed and maintained Dialysis curriculum and training materials throughout implementation, computer system upgrade, and optimization
- Assisted end users in developing best practices and optimization goals and help ensure the system is providing the improved and desired level of patient care
- Provided training to hospital employees in the Epic healthcare record system
- Provided ongoing support and system maintenance
- Help end users maintain understanding of system workflows
Epic Consultant
St, Peter’s Hospital
Albany, NY
04.2021 - 05.2021
- Provided ATE support to clinical staff to implement new workflows
- Provided Optime/Anesthesia, Orders, and ClinDoc support to physicians, nurses, and surgeons in the OR using Epic modules
- Provided CPOE elbow support and help build templates for physicians
- Provided proper training to end users, while making sure that the system is usable and performing properly
- Provided elbow support to Lab Techs using the Beaker module
Epic Consultant
University of Vermont
Waterbury, VT
03.2021 - 04.2021
- Provided elbow support to Dialysis nurses and Techs using EpicsDialysis,clinDoc, and
- Beaker modules
- Consulted with end users to define requirements and recommend solutions
- Provided ATE support to clinical staff to implement new workflows
- Assisted Epic trainers with a more efficient use of the Epic modules that was
- Implemented and provided proper support to show a more efficient way to use the Epic modules
- Assisted providers with entering Dialysis Treatment plans into Epic
Epic Consultant
Spring Harbor Behavioral Health Hospital
Portland, ME
02.2021 - 03.2021
- Provided ATE support to clinical staff using Epics Behavioral Health Module
- Provided proper training to end users, while making sure that the system is usable and performing properly
- Provided ATE support to clinical staff to implement new workflows
- Help Providers, Social Workers, and other clinical staff create treatment plans by creating care plans and episodes
Epic Consultant
Oregon Surgery Center CommonSpirit
Roseburg, OR
11.2020 - 12.2020
- Help clinical staff implement workflows using ambulatory and cadence modules in the
- Surgery Center
- Consulted with end users to define requirements and recommended solution
- Supported Cadence staff with scheduling appointments
- Supported ambulatory staff with ordering, documenting procedures, and documenting in
- Epic
Epic Consultant
CHI Health St. Francis
Grand Island, Nebraska
09.2020 - 10.2020
- Created templates and saved order favorites in personalization lab for providers
- Provided Optime/Anesthesia, Orders, and ClinDoc support to physicians, nurses, and surgeons in the OR using Epic modules
- Provided ATE support to clinical staff to implement new workflows
Epic Consultant
Advocate Lutheran General Hospital
Park Ridge, Illinois
02.2020 - 03.2020
- Provided Optime/Anesthesia, Orders, and ClinDoc support to physicians, nurses, and surgeons in the OR using Epic modules
- Provided proper training to end users, while making sure that the system is usable and performing properly
- Provided ATE support to clinical staff to implement new workflows
- Provided CPOE elbow support and help build templates for physicians
Epic Consultant
CHI Memorial Hospital
Chattanooga, TN
10.2019 - 12.2019
- Provided ATE support to clinical staff to implement new workflows
- Provided Optime/Anesthesia, Orders, and ClinDoc support to physicians, nurses, and surgeons in the OR using Epic modules
- Provided CPOE elbow support and help build templates for physicians
- Provided proper training to end users, while making sure that the system is usable and performing properly
Epic Consultant
Advocate Health Condell Hospital
Vernon Hills, Illonois
09.2019 - 10.2019
- Setup personalization lab for providers, anesthesiologist, and other clinical staff
- Created note templates for providers and anesthesiologist
- Personalized orders and order sets for providers and anesthesiologist
Epic Consultant
Piedmont Columbus Midtown Hospital
Columbus, GA
06.2019 - 08.2019
- Provided CPOE elbow support and help build templates for physicians
- Help clinical staff implement workflows in ClinDoc
- Provided proper training to end users, while making sure that the system is usable and performing properly
- Consulted with end users to define requirements and recommend solutions
Epic Consultant
Piedmont Shepherd Inpatient
Atlanta, GA
03.2019 - 04.2019
- Trained all clinical staff in the ICU regarding the use of Epic Software, which included
- CPOE, CLINDOC
- Advocated for end-users to perform testing and problem analysis for Epic software throughout the Go Live process
- Consulted with end users to define requirements and recommend solutions
- Provided proper training to the end users, while making sure that the system is usable and performing appropriately
- Provided assistance to clinicians on how to implement their workflow with the software.
Epic Consultant
Texas Health
Dallas, Texas
01.2019 - 02.2019
- Help clinical staff with Admission, Discharge, and Transfer process for patient movement
- Supported Epic software using ClinDoc and Orders module
- Provided ATE support to clinical staff to implement new workflows
Piedmont Hospital
Athens, Georgia
07.2018 - 11.2018
Northwestern Hospital
Chicago, Illinois
02.2018 - 03.2018
- Epic Consult
- Provided Optime/Anesthesia, Orders, and ClinDoc support to physicians, nurses, and surgeons in the OR and CCU units
- Help clinical staff implement workflows
- Work with schedulers on scheduling surgeries
Wyckoff-Altera SCM AMB, Wyckoff Hospital
Brooklyn, NY
03.2023
- Assisted clinicians with clinical documentation workflow, by providing clinician tools to add important findings such as orders, results, and progress notes
- Assisted clinicians with increasing their workflow efficiency in an ambulatory setting
Epic Zone Coordinator
Cleveland Clinic
Vera, FL
11.2022
- Worked with team lead to help organize work
- Worked with team lead to assist in communicating goals
- Assisted team lead with delegating task
- Rounding on units to make sure all consultants were accounted for
Epic Team Lead
Judes Hospital
Memphis, TN
10.2022
- Organized work
- Communicated goals
- Delegated tasks
- Lead by example
- Allocated and managed resources
- Managed project progress
- Timekeeping
Epic Consultant Orders / ClinDoc
BJC
St. Louis, MO
09.2022
- Provided ATE support to clinical staff to implement new workflows
- Provided Orders, and ClinDoc support to physicians, nurses, and surgeons on the Acute
- Care Unit using Epic modules
- Provided CPOE elbow support and help build templates for physicians
- Provided proper training to end users, while making sure that the system is usable and performing properly
- Created and personalized note templates and saved and personalized order favorites
Epic Team Lead
Atrium Wave 4
Rome, GA
08.2022
- Organized work
- Communicated goals
- Delegated tasks
- Lead by example
- Allocated and managed resources
- Managed project progress
- Timekeeping
Epic Consultant
CVPH
Plattsburgh, NY
04.2022
- Optime / Anesthesia
- Provided Optime/Anesthesia, Orders, and ClinDoc support to physicians, nurses, and surgeons in the OR
- Created templates and saved order favorites in personalization lab for providers
- Help clinical staff implement workflows
- Help anesthesia create macros
- Provided proper training to end users, while making sure that the system is usable and performing properly
Epic Consultant
Boys Town Residential Treatment Center
Boys Town, Nebraska
09.2021
- Provided Behavioral Health support using the Behavioral Health module
- Help clinical staff implement workflows as they crossover to EMR from paper charting
- Help Providers, Social Workers, and other clinical staff create treatment plans by creating care plans and episodes of care
Epic Consultant
Beverly Knight Olson Children's Hospital
Macon, Ga
07.2021
- Provided Optime/Anesthesia, Orders, and ClinDoc support to physicians, nurses, and surgeons in the OR, Infusion Center, MedSurge, and other units throughout hospital
- Created templates and saved order favorites in personalization lab for providers
- Help clinical staff implement workflows
Epic Consultant
Memorial Hospital Belleville
Bellville, IL
06.2021
- Provided ATE support to clinical staff to implement new workflows
- Provided Optime/Anesthesia, Orders, and ClinDoc support to physicians, nurses, and surgeons in the OR using Epic modules
- Provided CPOE elbow support and help build templates for physicians
- Provided proper training to end users, while making sure that the system is usable and performing properly
- Created and personalized note templates and saved and personalized order favorites
Epic Consultant
Falmouth Hospital
Falmouth, MA
11.2020
- Provided ATE support to clinical staff to implement new workflows
- Provided Optime/Anesthesia, Orders, and ClinDoc support to physicians, nurses, and surgeons in the OR using Epic modules
- Provided CPOE elbow support and help build templates for physicians
- Provided proper training to end users, while making sure that the system is usable and performing properly
Epic Consultant
Aurora St. Luke’s Medical Center
Milwaukee, WI
02.2020
- Provided elbow support to Lab Techs using Epics Beaker module
- Consulted with end users to define requirements and recommend solutions
- Provided ATE support to clinical staff to implement new workflows
- Assisted phlebotomist with the use of the Rover and implementing their workflow
Epic Consultant
Advocate Health Condell Hospital
Vernon Hills, Illonois
10.2019
- Created templates and saved order favorites in personalization lab for providers
- Provided Optime/Anesthesia, Orders, and ClinDoc support to physicians, nurses, and surgeons in the OR using Epic modules
- Provided ATE support to clinical staff to implement new workflows
Epic Consultant
Texas Health Presbyterian Hospital Dallas
Dallas, TX
09.2019
- Help clinical staff with Admission, Discharge, and Transfer process for patient movement
- Supported Epic software using ClinDoc and Orders module
- Provided ATE support to clinical staff to implement new workflows
Epic consultant
Piedmont Newton Hospital
Covington, GA
05.2019
- Supported lab techs and phlebotomist regarding the use of Epic Software that included using the Beaker module
- Provided proper training to the end users, while making sure that the system is usable and performing properly
- Help clinical staff implement workflows
- Help phlebotomist with the use of the Rover
Epic Consultant
Advocate Health
Chicago, Illinois
12.2018
- Help clinical staff implement workflows using ambulatory and cadence modules in an
- OB/GYN clinic
- Consulted with end users to define requirements and recommended solution
- Supported Cadence staff with scheduling appointments
- Supported ambulatory staff with ordering, documenting procedures, and documenting in
- Epic
Epic Consultant
Spectrum Health Ludington Hospital
Ludington, Michigan
05.2018
- Provided Optime/Anesthesia support to physicians and surgeons in the OR
- Help clinical staff implement workflows
- Consulted with end users to define requirements and recommended solution
Epic Consultant
Texas Health
Dallas, Texas
04.2018
- Help clinical staff implement workflows using ambulatory and cadence modules
- Supported Cadence staff with scheduling appointments
- Supported ambulatory staff with ordering, documenting procedures, and documenting in
- Epic
Epic Consultant
Texas Health
Dallas, Texas
01.2018
- Help clinical staff implement workflows using ambulatory and cadence modules
- Supported Cadence staff with scheduling appointments
- Supported ambulatory staff with ordering, documenting procedures, and documenting in
- Epic
Epic Consultant
Piedmont Walton Hospital
Monroe, Georgia
- Provided Optime/Anesthesia, Orders, and ClinDoc support to healthcare professionals in various units of the hospital including OR, Infusion Center, and MedSurge.
- Crafted customizable templates and curated a collection of order favorites in the personalization lab for healthcare providers
- Assisted in the implementation of optimized workflows for clinical staff
Education
Diploma - Medical Billing And Coding
Antonelli College - Hattiesburg
Hattiesburg, MS11-2012
Skills
- Software testing
- Software configuration
- Application support
- Issue Resolution
- Stakeholder Communication
- End-User Training
- Requirements Gathering
- Business process improvement
- Technical Troubleshooting
- Documentation Development
- Help Desk Support
- Service desk support
- Problem-solving abilities
- Effective Communication
- Hardware and Software Repair
- Teamwork and Collaboration
Timeline
Epic Consultant
Cleveland Clinic Union Hospital
09.2023 - 10.2023
Epic Classroom Trainer Facilitator and ATE Support
St. Michaels Hospital
06.2023 - 07.2023
Epic Zone Coordinator
Cleveland Clinic Martin South Hospital
04.2023 - 05.2023
Wyckoff-Altera SCM AMB, Wyckoff Hospital
03.2023
Epic Zone Coordinator
Cleveland Clinic
11.2022
Epic Team Lead
Judes Hospital
10.2022
Epic Consultant Orders / ClinDoc
BJC
09.2022
Epic Team Lead
Atrium Wave 4
08.2022
Consultant
Cleveland Clinic, Epic
06.2022 - 07.2022
Epic Consultant
NCH Birth Center
05.2022 - 06.2022
Epic Consultant
BJC Academics
04.2022 - 05.2022
Epic Consultant
CVPH
04.2022
Epic Consultant
Alice Hyde Medical Center
02.2022 - 03.2022
Epic Trainer
University of Vermont Dialysis
09.2021 - 02.2022
Epic Consultant
Boys Town Residential Treatment Center
09.2021
Epic Consultant
Beverly Knight Olson Children's Hospital
07.2021
Epic Consultant
Memorial Hospital Belleville
06.2021
Epic Consultant
St, Peter’s Hospital
04.2021 - 05.2021
Epic Consultant
University of Vermont
03.2021 - 04.2021
Epic Consultant
Spring Harbor Behavioral Health Hospital
02.2021 - 03.2021
Epic Consultant
Oregon Surgery Center CommonSpirit
11.2020 - 12.2020
Epic Consultant
Falmouth Hospital
11.2020
Epic Consultant
CHI Health St. Francis
09.2020 - 10.2020
Epic Consultant
Advocate Lutheran General Hospital
02.2020 - 03.2020
Epic Consultant
Aurora St. Luke’s Medical Center
02.2020
Epic Consultant
CHI Memorial Hospital
10.2019 - 12.2019
Epic Consultant
Advocate Health Condell Hospital
10.2019
Epic Consultant
Advocate Health Condell Hospital
09.2019 - 10.2019
Epic Consultant
Texas Health Presbyterian Hospital Dallas
09.2019
Epic Consultant
Piedmont Columbus Midtown Hospital
06.2019 - 08.2019
Epic consultant
Piedmont Newton Hospital
05.2019
Epic Consultant
Piedmont Shepherd Inpatient
03.2019 - 04.2019
Epic Consultant
Texas Health
01.2019 - 02.2019
Epic Consultant
Advocate Health
12.2018
Piedmont Hospital
07.2018 - 11.2018
Epic Consultant
Spectrum Health Ludington Hospital
05.2018
Epic Consultant
Texas Health
04.2018
Northwestern Hospital
02.2018 - 03.2018
Epic Consultant
Texas Health
01.2018
Epic Consultant
Piedmont Walton Hospital
Diploma - Medical Billing And Coding
Antonelli College - Hattiesburg
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