Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy McPherson

Mena,AR

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Union Bank
02.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Deputy District Clerk

Guadalupe County
10.2024 - 12.2024
  • Coordinated with various departments to ensure accurate dissemination of court-related information to relevant parties in a timely manner.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

County & Circuit Clerk

Scott County Government
01.2023 - 07.2024
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Lead a team of Five Deputy Clerks.

Deputy Clerk

Scott County Government
07.2019 - 12.2022
  • Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
  • Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
  • Completed complex court forms accurately, minimizing errors and potential delays in processing.
  • Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
  • Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
  • Promoted transparency within the court system through meticulous record keeping of all case-related documentation.

Education

Sulphur Bluff ISD
Sulphur Bluff, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Customer satisfaction measurement
  • Microsoft outlook
  • Microsoft Office Suite
  • Building rapport

Timeline

Customer Service Representative

Union Bank
02.2025 - Current

Deputy District Clerk

Guadalupe County
10.2024 - 12.2024

County & Circuit Clerk

Scott County Government
01.2023 - 07.2024

Deputy Clerk

Scott County Government
07.2019 - 12.2022

Sulphur Bluff ISD

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